Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very fast. good product. thank you once more
I love them Really Good and Fast.
OK thanks
I loved it.
fast delivery good product
Great product, great store!?
You make me happy the second time. Thank you!
Great mattress! Come quickly. I really like it. Let's see how long it will last. Thank you store! Recommend))
Very fast 100% positive!
Loooove it. Perfect
Shipped fast. Good quality. Excellent deal. Will order again. Recommended.
The image of the goods is completely not true. I wanted this model, in the hem, but I got a very different one. Covered with a synthetic mesh, on which it is very difficult to fix the sheet. There is much doubt that it is latex. At least that the whole mattress is made of it, not just a thin film on the surface. The thickness is less than stated, but we will say it on the fact that the mattress did not leave after the vacuum. Very disappointed. The parcel went to me for more than 5 weeks. And 4 of them, she somewhere wandered around China, then came to Vladimir, passed customs and was transferred to transport.
Nice mattress! The quality is good and the thickness is exactly the one that promised. Came relatively quickly, although the store before sending warned that it would have to wait a long time. Thank you, very satisfied, I recommend the seller and the goods.
good for the cheap price
Shipped fast. Good quality. Excellent deal. Will order again. Recommended.
Best store , a great buy, low price. Super contact . Thank you very much , I am very happy. I recommend shopping at this seller
perfectly!! Love it
Good quality and good delivery
Thank you very much worth the price comfortable back soft and cosy thank you very much. Thank you very much
Their service and product is good!