Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Only issue so far is that the touchpad is hard for me to use.
My husband and I are very tech savvy. We are always looking for new devices to make our lives easier. We bought one for my computer because we are currently using it as a tv doing the tiny living, and this thing is really nice. We have a few different keyboards but it was a hassle to keep getting up and move things around to go change the show on Netflix, so we would use a normal mouse but we had to get up to use the keyboard to search anything. Well this solves all of our problems in one go!
Love the size of this unit! Very comfortable to hold!
I love this. I wasn't sure if it would work with an LG TV but it turns out that it will work with any smart TV with a USB port in the back. It makes using Netflix and trying to search for a show a lot easier. The touch pad is pretty cool. Seems to work with almost everything on my TV including home screen navigation between Netflix, Amazon Prime Movies, Hulu, etc. I have no idea how long a charge lasts but I'm on three days of use with a full charge.
I've only used it a few times but so far, so good.
I have a 2nd computer set up mainly for media. I just got this little remote keyboard yesterday, charged it overnight, and connected it this morning. Super easy. It's a dinky little thing but it works great so far. It's responsive, the instructions on using the mousepad are clear and they work exactly as described. I don't need a full sized keyboard for this computer. This one works and when not in use, it's not taking up a lot of space.
Goes into sleep mode way too quickly.
I absolutely love this keyboard. I use my laptop to stream to my tv (via HDMI cord) and having to get up to use the keyboard or use the mouse to use the onscreen keyboard was always a hassle. This keyboard combo makes it easy to navigate web pages, netflix, facebook, etc. without having to switch devices.
Very responsive and works perfectly.
Bought this as a replacement/upgrade and it performs much better than my old one. The battery life is extremely good and the keys are holding up and have a good feel. The touchpad is sensitive enough without being too touchy. I would recommend!
Great keyboard/touchpad combo
Very happy with my purchase!
I find this keyboard much better than others. The scrolling is precise and the design is more sensible. The battery life is exceptional. There is no major learning curve. I use this on an android box and it is way better than my other keyboard.
Build quality isn't that great.
I absolutely love this item.
The only "con" is due to its small size, when the device goes to sleep it can be difficult to find it in a dark room. However, once you do, it comes out of sleep mode very quickly. There is no difficulty in say grabbing it suddenly to pause a movie.
No regrets!!! I love it!
Great small keyboard... BUT it is very sensitive to the touch. You will literally barely touch a letter and it just zooms so many of them, you spend more time erasing than typing.
The only reason I couldn't give 5 stars was because it occasionally struggles with connectivity some, and will lag momentarily. I would give it 4,5 stars if I could though.
I salvaged a laptop with a dead keyboard, paired with this product and presto! Now, I have a computer in the garage next to the car/projects.
I love this mini keyboard! I teach computer skills and this is perfect to use as I walk around the room to assist students as they work.
I use this for my laptop that I converted into a media station. This remote has a nice weight to it, and feels good in your hands.
I bought this to use with my laptop, ps4, and LG smart tv. It works great on all of them. Kinda like a universal remote. 😎
This little remote is just awesome. Battery life and range is great.
The touchpad isn't great, so it's not as easy to navigate with as I'd like.