Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery is fast, packed well. Rich equipment-HDMI cables, optics, aux, wall mounting. Instruction (read with magnifier). The remote is already with a battery (tablet), the remote is light and simple. The sound for such sizes and prices is unexpectedly good, there are even hints of bass. For the kitchen is suitable quite. Immediately connected to the TV LG on Bluetooth, after a small game with settings on optics. The soundbar itself with a shiny glossy top surface, which was neatly sealed with a film; but after removing the film on this gloss there were several small scratches. In my opinion, the gloss there is generally redundant. The radio catches very decent, even seems to be able to remember, but setting up is very uncomfortable (for there are no indicators). Of the minuses-an irrevocable voice escort of the commands; when an empty apartment from the kitchen suddenly comes female voice, straight bouncing) is not enough indication.
It was defective, but the money was returned 5 stars for it.
TV connected only on the cable from the headphones, if you turn off, then turn on only with the button on the case (the remote does not turn on), the sound is better better better for a room of 16 m² is enough. On the Bluetooth connected to the phone. Thank you!
Thanks!!!!!
Thank you to the store for the gift!
ok
The ratio of sizes (picture and reality is less), the remote is very poorly responsive.
I received the parcel, I came in 4 days. I haven't checked yet.
As described! Wished it had a screen since I'm using it as a audio console for my golf cart but can live with it for the price. Arrived in less than a week using domestic shipping.
Everything is very good!
The product arrived quickly and it works very well thank you a lot
The column came quickly 5 days Kursk, delivery by courier, packed well everything in the kit works (one small minus when working shines into the eyes bright blue or red bulb).
Thanks for excellent service and product
The package arrived well packed, delivery was very fast 5 days after ordering Due to its size, the speaker has good reproduction. I haven't figured out that it works in conjunction with a TV via an HDMI cable. What bothers me the most is that it doesn't remember the last function of the connection and after switching on I have to click again on the desired function Overall, I rate OK
Звучит как ведро с болтами.
Item received as promised & on time. It has decent sound taking in consideration it's physical size. just bee realistic about it for good & bad. Build quality is good. take in mind lots of piano-black surface so lots of fingerprints and vulnerability to dust.
Does not work well with TV. I believed you listen to music by inserting pen on USB but it is not so. Works well only the bluetooth.
The column came record fast. Delivered the courier. I wish I had a present. I bought it for a kitchen TV. Model LG bought 2 years ago, it only has 1 HDMA input. Unfortunately, it was not possible to connect. To another, in the bedroom, without problems. Sound on the price of the column, normal. Here's what's missing is the display, it's not convenient to control the column.
Everything is super, the column is excellent, the sound is cool, thank you to the store, delivery on time without delays.
Came in time. In the photo, the soundbar seemed more. Up to 70% volume plays well, over start distortion. Bass for such a device is excellent. Pleases the presence of Akuma. In the package all wires for connecting sound sources, remote control with battery, wall mounting. The only negative that gently says run, these are LED indicators on the front panel. Well, very bright. We have to disassemble and seal the leukoplaster Previously, there was no experience of using sound bars, there is nothing to compare and evaluate. In general, the product is on a solid four. Looks good. I'll take a couple of weeks, I'll add a review.
Товар супер!Доставка просто пуля!!!Продавцу спасибо и 5+!
On the remote control the power button off doesn't work so I have to turn on the sound from the bar I want to know the posibiities D sending ME A new one
Everything is fine! Also a gift-headphones! The store is excellent, I recommend for order.
The sound is better than the regular speakers of the TV, they sound purely at volume not very much.
Everything is just excellent! Who does not like the sound quality, buy 6 + 1, and for watching TV this product is very good! The sound is excellent! Shipping fast. As a gift I received headphones, I was surprised by this gift) to the store Thank you so much) fast delivery, excellent sound of the column, full set for connection, an excellent. I recommend for the order it is for him!!!
Pack came after 3 days, warehouse from Poland. Free shipping got headphones, I am pleasantly surprised, thank you very much. Soundbar for these money OK, satisfied I am, game much better than speakers TV. Radio, working, Bluetooth OK, other features also OK. Super cables attached to the set, all kinds of, very thank you big plus for it. Speaker plastic lightweight, nice. Included also manual and attached pegs as someone wants to hang on the wall. As for the first connect all right. If someone wants to better quality music, Bass it need dołożyć and buy more expensive soundbar, but in this price range as most recommend. Thank you for your gift and recommend salesman.
The product corresponds to the description. The column is packed very reliably. Factory carton box, inside box made of soft foam material. All declared functions work. The sound quality is quite acceptable (better than the LCD TV). There are several equalizer presets-switch the button from the remote. Connect via HDMI port works. The volume of the LG TV is adjustable. Only include the column you need separately (together with the TV does not turn on). The store sent the parcel quickly. Track tracked.
Everything is fine!!!! Satisfied and recommend!!! Delivery as stated 10 days!!! Full set, everything works fine!!!! The sound is quite satisfied for this size!!!!! Thank you and 5 Aaaaa!!!!
Посылка пришла вовремя, все входы работают, блютуз соединяется, подключил к USB приставки, при высокой громкости звук не портится, все как и заказывал.