Proudly Manufactured in USA – The BedStory mattress is proudly manufactured in the USA, ensuring top-quality craftsmanship and comfort. Produced in advanced U.S. facilities, it meets strict American manufacturing standards. By choosing this mattress, you invest in excellence and reliability. Your sleep experience is crafted with pride in the USA.
Fiberglass-Free and CertiPUR-US – Bedstory mattresses has a high-end, skin-friendly and breathable knit fabric with a comfortable and breathable surface, provide good air circulation. Our hybrid mattress is certified by CertiPUR US and Oeko-Tex Standard 100, no harmful substances, is fiberglass free, so our memory foam mattress is safe for all people, including pregnant and baby.
Soft Hybrid Mattress – BedStory hybrid mattress absorbs more pressure from your body and the springs, providing more cushioning for your entire body, keeps you away from back pain. Gel memory foam that conforms to the body’s curves, effectively relieving fatigue and pressure, make your side sleep more comfortable.
Motion Isolation Pocket Spring – Supported by hundreds of quality and stainless Individual pocket spring, each spring work independently to offer an all-over and average support to 7 parts of your body (Feet, legs, hips, waist, shoulders, neck, head). These pocket springs can effectively absorb the noise and vibration caused by turning over during sleep, do not disturb your companions, and sleep peacefully.
Mattress In A Box – Bedstory hybrid mattress is delivery, compressed, vacuum sealed and neatly rolled in a box. Smaller size that’s easily shipped and maneuvered into the bedroom. Please allow 24 – 72 hours for your mattress to its full shape after opening the mattress.
Speciality Customer Service – We are a professional manufacturer that specialized in researching & manufacturing better mattresses and have no-risk 100-night trial. If you have any questions, please contact with our professional customer service at any time, and we will provide you with a professional and quick response.
Size Options – 14 Inch: Full – 137X188X36cm, Queen – 152X203X35.5cm, King – 193x203x35.5cm
How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
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