Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
excellent I really like them
Very satisfied it took a little while but it was worth it
Very beautiful very fast arrived
Great I love it
Wonder if you can change the running for a higher number?
I purchased size 42 and they fit me like USA size 8.5, I'm totally satisfied, the overall quality of these shoes is excellent! I recommend purchasing this shoes, the ladies will love them!!!! Thank You Jack W.
very good product the size is very ok thank you store and arrived in 2 weeks
I’m very happy. I was not expecting like this way. Very fast. And I love the property
I really like them. As pictured and sizing was ok
love the shoe. good fit . thank you
Well received thank you very much to the stores
Very cute take two sizes larger
I did not communicate with the store, I wear 44 size took 45 but even he slightly press his fingers
Krasovki Super delivery fast, the store recommend
Everything came up, thank you!
I'm really happy and so beautiful
Thank you very much I like they are very nice shoes
Good product, pity Quee images are not quite the same thing, but recommend
All right, the order and communication with the peeeero store, what I didn't like is that I had to pay customs, so some 17 € tennis plus shipping about 21 € plus the custom that is 6 €, would have bought me at the discount some brand Tennis
Iove them... 8 days and just got them.. will buy some more..I details scratch..but next time I know they will do better..if not won't buy it again..but they look good..
Not very good quality, they meet!
What it looks like in the sales picture. Perfect
They are very pretty I always ask for one size more
I loved them.Thank you salesman.
Free performed and fast I found it as it is in the picture
The quality corresponds to the description on the site except that the size seems small, the size is rather 44 2/3 than 45.