Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Did not expect my actual baby to get a hold of it but I guess it’s a sign of quality
After my cats took their turns with it, I filled it with papers and other things I wanted to clear from my table. It looks cute in the room, and helps to hide my mess. I know others use it for laundry or books, or other things. I think it would be good for lots of uses. It’s strong and seems of very good quality and construction.
Love this one!
I never had a cat who actually played with toys before, so now that I have one who does the amount of toys got a little out of control 😂 Super happy to have this stylish storage solution! It is folded flat in the packaging so it needs a little adjusting but it eventually retains its proper shape. Great product!
Such an adorable piece! But you'd have to spend quite some time shaping it after the wash
That's a really nice storage bag, but I wish it was a bit sturdier
Soft but sturdy, great purchase
I guess that’s my new cat’s bed now lol
The toys are all over the place and my cat is in the basket. I guess this way works too
Looks just like in the picture. Fast shipping too!
Expected it to be a bit bigger, but that's my fault I didn't check the dimensions
Love this basket. This is the second basket I have bought online trying to find the perfect one. I will use it for blankets. It’s a great size and cute.
Need to buy more
It is sturdy but soft so the sides can be folded down, but they don’t flop down and they stay up on their own.
Great product, fast shipping. Exactly what I needed for my furrbaby! The material is so soft, and easy on their paw pads.
Real soft and cute
My cat cannot get enough of it; it rolls around all day in it. The handles could’ve been bigger though
Perfect! Just what I was looking for to neatly store cat toys while allowing him to have easy access to his toys. It is soft sided, so it is a little “floppy” but it works great.
Been searching for such a design for a while. Looks great, serves its purpose
I have search out this cute and lovely basket, and plan to use this keep my kitties snacks and toys, BUT it failed into that use! My kitty do love it! This basket is soft but can holding heavy staffs with (my kitten is 7 lbs!) and still keep that shape! It touch's really comfortable and the little fox is really adorable! My kitty currently sleep in this basket from day to night! I gonna go buy my to keep more staffs! Thanks for having this cute basket!!! We love it!
Love this basket. It’s super cute and holds a lot of toys. It’s sturdy and holds its shape even when empty
Just the right size for my fur baby.
Very simple and pretty
Arrived just in time for my kitty’s 1st birthday. She’s lovin it!
Multiuse item: good for storing toys, snacks, towels, magazines.
Just what me and my cat wanted
Need to buy its tiny twin brother to complete the collection.
This basket was well made, attractive and holds many toys.
I mean where can I start!?!? My two fur babies loved it.. they are actually fighting to use it.. so I decided to buy another one when they are not nappin inside I use it for storage.also, is super cute and adorable.
I love this basket so much! It looks cute and fits perfectly into my minimalistic Scandinavian apartment design. The walls are not too tall, so even my short-legged cat can get her toys. It’s also a decent diameter and depth and can keep quite many toys of different sizes and shapes. It’s really easy to wash in the washing machine. All the seams are perfect, I can feel that it was made with love. And as expected my cat loves to snuggle in it too! She usually prefers boxes but I guess the softness of this basket was just too good.
I love this little basket. It is low enough for your cat to dig into, and pick the toy they want. It even looks adorable when the basket is overflown with toys. Keep in mind: since the basket is “rope cotton” you have to bend and get the shape to stay. I recommend this cute basket if you are wanting a small, dainty, woven type basket for your cat toys! It also looks like a perfect crib for a small and medium-sized cat, I’m just waiting for mine to start using it for this purpose.
It’s a bit soft for my liking, not that easy to shape it after the wash, but doable. My cat loves it though!
Good quality, modest design