Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have three dogs, and they are trouble makers if not left with entertainment. I used to fill kongs but kongs have a very round design and treats would just roll right out so those are really just good for peanut butter. These are great of other treats. When they fall on their side no treats can even roll out, the dogs have to get them vertical to get anything out. These are cheap and I just line them up and put various treats in & the pups carry them off to work on them. All my dogs are very large and none of them have "chewed up" the toy, just lots of little puncture/teeth marks.
The Soda Pup Treat Cup is made of the same awesome material as all the Soda Pup toys, which I see as indestructible so far with my German Shepherd. The Soda Pup Cup is designed so that you can put treats on the inside and your dog learns to toss the cup around to drop the treats out and keep him/her busy You can also put peanut butter on the dispenser hole, which will really keep your dog occupied for some time.
I’m always hesitant to purchase dog toys as my pooch destroys 95% of them within the first 5 minutes, but this one, which is adorable, has quickly become my pooches favorite. It’s very durable, hard, thick plastic even stronger than a Kong toy. If my dog hasn’t destroyed it yet and it’s been at least a month, then you know it’s a great toy for aggressive chewers and toy destroyers. Only complaint is there are usually a few treat pieces that are stuck broken inside and not always easy to remove. My dog literally carries her coffee cup to me daily for a “fill up”. LoL.
I bought this after we saw pups playing with it at our dog training sessions, and both my puppy and I love it! I stuff it with broken up larger dog treats and dog kibble of a different brand than our pup normally eats (so it's like a treat). The kibble does fall out sooner, especially once Indy learned to drop the toy on the ground to make it bounce, but that continues the play since the kibble falls out sooner as an immediate reward while the more irregularly-shaped broken dog treats stay in a lot longer and encourage him to stay engaged. I've also been able to fit a LOT of treats in it, further extending playtime. If I shove treats in that neither he nor I can get out, I jab a butter knife around inside to break up the treats into smaller pieces. Though I like using kongs, this toy is different because it has a much smaller opening so he can't just stick his tongue inside and get all the goodies - he has to work for it! For reference, our puppy is 5 months old, weighs 35 lbs, and had nearly all of his adult teeth when we gave him this toy to play with. His 5-year-old 50 lb doggy friend (who taught him how to drop it to make it bounce) also loved it and played with it longer than Indy did!
This is easily my dog's favorite toy! I like putting in treats of different sizes in there for him and it will keep him busy for 30 minutes to an hour. He likes to toss it around to get the treats out which keeps him active and engaged when I'm not home/busy. The rubber material is also very sturdy and one of the best I've seen in a dog toy, and other than a few teeth marks my dog who has destroyed almost every toy has not broken this one. 100% recommend!
I bought two of these. One for my Australian Shepherd and one for my son's Border Collie. They've held up great and the dogs love them. The whole and the end is a little big for very small "low calorie" treats, but I just put one large treat in with the smaller ones and it keeps my dog busy for at least and hour. He loves it!
So much better then the Kong’s
Bought this for our rescue dog. He absolutely loves it. He spends hours playing with it. He even takes it to him bed to sleep with. Seems very durable as our dog is an avid chewer, at least so far. I’m Not sure he’s figured out how to get his treats out. Sometimes he throws it in the air and treats come out
Keeps the young dog busy for about an hour with some pieces of dig cookies. Bounces it around the house. Survived his strong chewing without missing pieces. The 14-year-old dog loves it since it is easy on her teeth. Will need to order another one to keep them both happy.
Durable, great for our power chewer, he loves when we put treats in there!
My 8 month old pyrador is a very heavy chewer and she hasn't even made a dent in this toy yet. I usually use this cup to give her a mid-day snack and fill it with a bit of food and some smaller treats. I would recommend only putting small treats in the cup as larger ones are very difficult to get out, even for humans. Overall, this cup serves as a great little puzzle for dogs and doubles as a great chew toy.
This thing is great when it comes to durability. Our 8 month Aussie pup can shred a quilt in an hour, so durability is our main priority. Only downfall with this is that it’s too hard to get treats out of the hole. My husband and I even had issues trying to pull it out. Pup really enjoys the toy but gets bored and frustrated once he figures out it is a torture chamber. No treats are coming out. Still would recommend this though for the sturdiness alone and it does work as entertainment for a bit.
Had to take it away from my dog just 2 minutes after giving him the toy. Not impressed
So they can sink their teeth it, but I've had it for 3 plus months now and they have not torn any pieces off AND are not bored of it. It's great for putting peanut butter in and freezing and they also just randomly like to gnaw on it. Awesome toy! would definitely recommend!
I’m glad I got this. It’s so easy to fill up with treats. And my dog has chewed the hell out of it & it still looks new. The shape makes it bounce off in unpredictable directions and adds to entertainment. Would buy again & definitely recommend
My dog is obsessed with treat dispensing toys. Over time he has become a treat toy pro and can get anything out of anything. This one isn’t easy to chew through and the only way to dispense treats is for him to toss it around. It keeps him occupied and I can adjust the difficulty by breaking up the treats into larger or smaller sizes.
I thought this was so cute and didn’t want to give my dog a plain old kong. But this is actually pretty useless. While the size is okay, the holes are so small and have plastic nub things encircling the opening so it is next to impossible to get things in or out. I have a really difficult time stuffing it with any treats except super tiny things that then fall out of the hole. The shape makes it really hard to clean too. Although it is adorable I probably should have just gone with the regular Kong. My pup can’t get anything out of this and so he is bored with it.
My dogs (not large dogs, but Terriers) all love this thing and haven't been able to destroy it yet. If creatively filled with a combo of small and large treats, these toys keep my dogs' attention for 30 minutes or longer. This one was so popular at my house that I now have a growing collection of Soda Pup dog toys in different shapes. The dogs love them all.
My dog is a power chewer, so I have to take this away when there aren't treats inside. I usually put a small handful of kibble inside. He loves it. After he figured it out the first time, though, he just turns it upside down, leaves it there for a sec, and knocks it over, then repeats. It's still a fun toy, though.
My Jack Russell loves this!
My corgi loves this toy, and every morning he gets a chance to have his pup coffee! We typically hide SmartBones in here and it will keep him occupied for 20-30 minutes with a great treat at the end. Highly recommend this dog toy for any food motivated, puzzle loving dogs! It's durable for mild chewers.
Very sturdy dispenser for a puppy to chase all over the room to release treats. Easy to clean, durable, totally satisfied with my purchase and so is my puppy.
I have a 7 month old gsd, she is a heavy chewer. She really like chewing on this & has done minimal damage to it. It has held up great & we’ve had it at least a month, which is a long time for her toys. She destroys most in less than a week.
My dog destroys all her toys except this one. I use it to feed her sometimes but mostly a treat when I’m out of the house. She’s entertained for hours. We love it. Had it now for two months and running strong.
Very hard for my pom mix or doberman to get treats out- takes a while- perfect on some occasions!
My dog loves this! I put his kibble in it and it keeps him busy.
My 5-month-old puppy loved it!!! It’s pretty durable too.
Very durable for my pit mix who destroys everything. And also super cute to see her carrying around a coffee cup. I put chicken / turkey or dog treats inside and she loves it.
Our puppy just inhales food so we got this. Works great and a lot of fun watching the pup knock this around the kitchen to get his food
Has lasted pretty nice with our extreme chewers, Australian Shepard & Yellow Lab so far, we'll see
Love this as an alternative to the Kong. The dogs can't get the treats out as easily so they are entertained longer.
My pup loves this. Charlee Bear Crunch treats fit perfectly in the opening
It's ok for a dog that's not a powerful chewer. My pitbull shredded the bottom of the cup!
DURABLE! so durable, that it was too hard for our small dog (oops). GREAT for big dogs that need to chew
Very durable, great toy! Absolutely recommend