Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Super cute basket for dogs.The word “Toys” is only printed on one side, so later you could use it for magazines, rolled towels, whatever you want. The handles are pleather, but feel durable. The bag is about 12” high from bottom to rim (without handles.) material feels like some sort of cotton rope. It’s about 1/4” thick so my dog can’t shred it. Trying to teach her to put her toys away. It’s getting fun. :)
I love this toy basket! It has a great nautical flair that works with our decor. The leather handles, the cute navy and cream striped design, the nice toy placard, all this works together and looks great out in the open, not tucked into the coat closet. I love that our dog's toys have such a cute storage basket in our home. This is well made, stands upright on its own, and is very heavy duty. I expect that it will look great for many many years to come!
What a cute basket! It is easy for my dogs to get their favorite toys out of and looks nice in my living area. While the dogs aren’t very good at putting their toys back it is lightweight and I carry it around the house with me while picking up my boys toys. It was a little difficult to get it to form into the open shape as it is shipped folded or closed but now that it has its shape it is maintaining its shape well.
I love rope baskets like this and this one is perfect. It is really large and spacious. I use it to hold my girl’s toys in the family room. This is definitely durable and strong. I love that it has handles so it is really easy to carry. It is a well made, high quality rope basket for a great value and it will last forever.
I'm very pleased with this toy basket. We keep our puppy's toys in it (well, we try to!), but it would be good for cat or kids toys too! It's a good size and fits a lot of toys!
Love the quality and the design
I use it to carry all the dog supplies to go to the mountain cabin. It's perfect.I highly recommend this well made dog toy basket.
Of course the pet toy basket says “Pet Toy” on it, but this basket can be used for children’s toys, books, towels, anything you need to keep handy, but off the floor. A great basket of my cats' toys.
Super cute and nice!
I really like the cotton rope construction of this basket. It feels solid and durable while also looking good. It's so nice that I'm tempted to use it as a bag for myself. It would be perfect for a day at the beach. :) Alas, with a dog and 3 cats in the house, we do need a place for their toys and this basket is perfect for that too. The only issue I have with it is that the handles seem a bit flimsy. As this basket will be sitting in one place on the floor rather than being carried around that is not a big deal for us. Still, that is surprising, given how well made the rest of it is. All in all though, I have to give this product 5 stars as our entire household, including all the animals, are well pleased with it.
I just can't seem to resist acquiring cat toys for my beloved Fiona, and (just like having a toddler) I was accumulating a sprawl of toys :-) Although I do keep some of the surplus in one of my cabinets, the rest of them are tucked away on the floor next to our TV. I picked up the toys that our cat has currently lost interest in (that had been her favorites at one time) and tucked them into the bag. They are still next to her other play things, but now it looks a lot less cluttered. I intend to occasionally swap out the toys she stops playing with, with some of the ones that are in this bag.