Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I was skeptical when purchasing these sandals. I have tried everything, injections, physical therapy, proprietary pain creams designed by my pediatrist, expensive insoles, new shoes, "special socks," Kinesiology tape, support bands for my arch, braces for my feet. You name it I've tried it. I thought to myself what's another 23 bucks after spending a small fortune trying to get rid of this horrible pain. I wish I would have found these sandals three years ago. I have experienced relief from more than just foot pain, my lower back feels better as well. I work in retail, have for 17 years, and I wish I would have known about how effective these sandals are years ago. Being on your feet for 9-11 hours a day is brutal on your feet. They relieve the tension in the bottom of the foot relaxing the tendons and muscles of the ankle and rest of the leg. It's hard to explain just how effective they are but they do work. Initial use of the sandals can be painful and you may have to work up to wearing them for the directed 15 minutes per day but it's worth it.
Well, the other reviewers were right: These are like torture sandals! But I've been wearing them (with heavy socks) for five minutes or so each day, slowly building up my tolerance, and I'm impressed. (Perhaps the trick is that my feet feel so relieved once they're OFF that I'm conned into thinking my feet are improving? :-) Really, though, I DO think they are helping my circulation. They also, like someone else commented, tend to make me stand up straighter when I walk on them. And yes, they have an odor when you first unpack them, but that goes away quickly. In short, they seem well made, and I'm really glad I bought them. But they are, of course, purely for therapeutic purposes.
When you start to use the sandals it hurts a bit the sole of the foot, but that is what you get used to. Afterwards it is like a massage
These are amazing. I just got them today and immediately I had to test them out! Like others have stated; these sandals are a tad uncomfortable in the beginning. I put mine on my bare feet because I can withstand a lot of pain/pressure. It was like immediate relief. I’ve been suffering with plantar fasciitis for a long time and I have to say, the pressure modules really hit the spot. Sure it hurts, but once you get used to them, the easier it is to wear them around for longer than 15 minutes. My feet feel incredible after walking in them for 15-20 minutes. I’ve already done it twice!
I often shop and rarely take the time to rate products unless they stand out in either direction. These shoes deliver everything they advertise and more. Like many of the reviews indicated, they do hurt a little at first and take some getting use to wearing them. I would recommend socks in the beginning and use intermittently in five minute increments. It probably says that on the directions, but I'm a typical man, so I didn't read those. I now wear them about 20 to 30 minutes per day. In the past, I ran often and abused my feet and now suffer from heel spurs. The shoes have lessened that pain almost to the point of not even noticeable. I feel a strong stress relief after wearing them for just a few minutes. I highly recommend these shoes. Just remember to be patient until you can get use to them.
I've only been wearing these sandals for a week so I'll post an update after a month of use. The sizing chart was very accurate. I wear a size 9 in women's shoes and ordered an S for this sandal. I was worried that it might be too small but it actually fits perfectly! I have been using it while wearing socks and it's not painful but it's definitely not a pair of shoes you'll go shopping in. It's purely a therapeutic shoe and I've been experiencing incredible plantar fasciitis pain in my right foot for six months now. Tried everything you can imagine ...physiotherapy, massage, shockwave, laser, ice, heat. I'm also wearing orthotics and runners with good support. Anyway, there's still pain. I'm not expecting miracles! But it does feel a bit better. I wear it twice a day for 3-4 minutes each time. I plan on working up to about 5-6 mins each time so that eventually I'll be wearing it 15 mins a day. I walk on a rug, slowly. I plan to take it with me on my travels.
I have RA and was experiencing a ton of foot pain first thing in the morning. The balls of my feet felt like they had been hit with a hammer when I got out of bed. Throughout the day the pain was not as intense, but was still there. It was at the point where everything but flip flops were painful to wear. I searched for something to try and came across these foot massager shoes. I was definitely skeptical, but figured for the price it was worth a shot. These have made a HUGE difference for me!! I wear them in the mornings and the evenings while I'm brushing my teeth and getting ready, so about 20 minutes a day total. They hurt so bad at first, but you definitely get used to it as time goes on. I have been using them about a month now and I can easily walk around in them so give it time. My foot pain is still there in the mornings, but is no big deal. I am back to wearing all of my shoes comfortably and have no pain throughout the day. I can't give these enough stars...thank you!!!!
my feet use to hurt a lot, from standing and walking around, a lot. i bought these and it was a fantastic purchase. at first they hurt when wearing them ( because my feet were already hurting ) but if you wear them like you are suppose to, just 5 minutes a day, you will quickly notice the difference they make. it was like 3 days for me, to where they no longer hurt when wearing them, and my feet no longer hurt. ive had these for about a year now, and they are fantastic, my feet no longer hurt at all, and it didnt take very long for the pain to go away when i started using them. now i put them on at random times just to put me back to zero so to speak. but these absolutely work, and it doesnt take long. also i use gel inserts in my shoes to make them more soft. my feet havnt been hurting since i bought these.
I've been dealing with plantar fasciitis for some time and tried several approaches. I'd done enough research to know that these slippers would be painful at first but would help over time. And, that's exactly what happened. First time I put them on I couldn't believe it - the only thing missing were shards of glass to make it even more unpleasant! Be prepared for a lot of pain - absolutely ridiculous. And, yes, after a few times the discomfort eases up. I would say after a week or so of consistent, regular use I was able to put them on and be okay. Several months later, when my feet really hurt, I can't stand wearing regular slippers or shoes; I have to use these instead! These days working remotely I stand a lot at my desk, and using these to stand on works a lot better than wearing regular shoes. Highly recommend it!
I have bone spurs. I'm also on my feet alot. I have to say, after trying these today (without socks, I might add), for the instructed 15 mins, I definitely enjoyed how my feet felt afterwards. I think it's all relative, but in my case, my pain isn't excrucitating, but uncomfortable alot of the time. You know, bone spurs, like something's poking out of your foot? These really felt good on my foot. I was more of the attitude, "Bring it on!". I want to feel something. I think these deliver everything they claim they do. Really cool invention. I always rub my feet in the acupressure points and this goes one better.
I haven’t had the shoes so long maybe about a week. So far the longest I have stood in these has been 30 mins. I’ve walked around a little and most of the time I stand in place. My feet, legs, and back were KILLING ME the first few days but I slept like a baby. Normally prior to the purchase my feet would hurt really bad the first thing in the morning when I step out of bed and then on out for the day. Since i started wearing the sandals (with socks) I have noticed in the morning there is little to no pain. I’ve been having chronic foot problems (plantar fasciitis) for over two years now and so far this is the best my feet have felt. I’ve started trying To do about 3-5 mins no socks and I haven’t been successful but afterwards my feet feel amazing. I’d definitely recommend. If your like me just looking for any relief I would give these a try.
I have a desk job & I have to wear business professional attire, sometimes on the daily. While I love that I get to wear my nice clothes and heels, my feet ache at the end of the day. Not to mention the other issues that can occur with sitting 8hrs at work. I bought these slippers on a whim & I have worn them every day since. I didn't take them with me on a weekend trip to visit friends and on the second day of not wearing them, I could definitely tell! Would highly recommend these shoes to anyone looking to reduce stress on their feet and increase circulation to legs/joints after a long day at work. Please note these shoes took me about a week to get used to, they can be a bit painful at first, but definitely beneficial!!
I've had pain & burning in my feet & legs from non-diabetic neuropathy for about 5 years. I have purchased so many "iffy" and "gadget type"" products in hopes of a little relief for my leg and foot pain, usually disappointed, always just hoping for a little help. I ordered these Byriver shoes not expecting much, prepared to be satisfied ( at the price) to be satisfied if the relief were even minimal. Well, the relief is much more than minimal. When I first put these shoes on (barefooted) it was like some midievel torture process. The pain was so much my 75 year old feet couldn't handle more than a few light steps. I put thick socks on and tried again: it was better. Over the next 2 weeks, I graduated to thinner socks, and am now barefoot, walking through the house with them on, for about 5 minutes, 3 times per day.
I was a bit reluctant to purchase these after reading about the “supposed“ discomfort that so many have written about (they must have very, very tender feet). I find them to be beyond comfortable straight out of the box onto my feet with no socks. I love the sensation of the spring activated pulse points from the toes all the way to the heels. They definitely promote circulation and have eased my lower back pain as I go into my fourth hour of wearing them; flexing my feet as I sit at my desk and walking around my apartment. I’m simply fascinated that so many wrote about them being “unbearable” after 5 minutes. I’m wishing they could make a shoe like this so I can enjoy a foot massage and enhanced circulation all day!!! I’m likely to order another pair for work travel so i don’t have to shuffle them in and out of my suitcase each week. This is an amazing item and I highly recommend it to anyone. Also-in terms of being giftable, the box is perfect for wrapping!
I bought these thinking the same thing everyone thinks when they buy an item that appears to be on the wrong side of snake oil; I can always return them... Folks... I have NOT returned these slippers. I have the absolute WORST (!) Plantar Fasciitis... to the point that they cannot give me a full injection of cortisone because my tendon is so close to rupture! This has been ongoing now for five+ months. I started wearing these slippers during my morning routine and the difference is STAGGERING! So much so that I did not believe it the first time... then tried it a second and third day and the results were the same; I was able to walk flat-footed and put my weight on my foot WITHOUT a supplemental Plantar Strap!!! These slippers are not snake oil - they actually work!
I thought these would help my feet problems and they are certainly interesting! But they really hurt my feet so bad to stand and try to walk in them that I gave up on them. Actually gave them to my daughter to see if she liked them and could wear them. I know you have to get used to them but I couldn't
After reading the reviews of all the pain and relief, I decided to give it a try myself. I already have an acupressure mat for insomnia and it really helps me and I thought these might help my aching heel pain. They just arrived and I opened up to immediately put them on to see how much pain I experience. For me, there is a little discomfort walking around on them but nothing like the pain people have described in the reviews. I can definitely see how these are going to help me as it almost feels like a little massage already. I cannot wait for my feet to get broken in by these so I can wear around the house before I go to bed at night.
I usually don’t write reviews unless the website offer me rewards, I always write the truth if it was good or bad, but this time I will write my review because it will help you guy’s especially who has SCIATICA. I have a sever pain in my right foot, I exercise each and stand a lot so the pain was horrible, I tried everything I swear, I got the roll and made massage it helped a little bit until my mom told me about this amazing slippers, when I received I couldn’t walk or stand which indicates how sever is your pain but I insisted, I swear from the second day I’m not feeling the sciatica pain or leg pain or back pain anymore, please give it a try if you have these pain
The pressure points helped heal my heel! I was able to walk in for the recommended 15 minutes on day one. These are not meant for comfort but more of a therapy device. I’m a runner and my (Left) heel had been giving me pain for 8-9 months. Self diagnosed as plantar fasciitis, based on the immediate pain of first steps in the morning; my pain also was exacerbated by running & standing at length. I noticed relief within a week! I also purchased a wooden foot roller and used both as treatment. I’m so glad I tried this product based on excellent reviews because I can wear my heels again! Give these slippers a try if you have foot pain, I wasted money for Dr to just say elevate foot and time will heal it. Seller was excellent in responding & resolving my issue. I HIGHLY recommend giving this product a try based on price value, customer service & effectiveness!
I am suffering from plantar fasciitis of my right heel. I had a cortisone injection but it failed and I am back with the pain. These shoes were recommended by a friend to wear to relieve the pain. I wear them as per the instructions, 15 minutes then take them off. I notice a big difference. The pain eased a lot. I try to wear them daily to build up a tolerance. Yes they hurt at first but it gets better. I wear compression socks during the day which have helped as well. The great thing about the shoes is that they help your entire body, the art of reflexology. I feel great afterwards. Total body massage. Love the shoes.
They do what I wanted - helped to increase circulation to my feet, and alleviate the numbness (peripheral neuropathy) that I was experiencing in my toes and surrounding areas on the soles of my feet. Yes, the first time I wore them they were quite uncomfortable, borderline painful. But if you start with 1 minute a couple times a day, you can gradually (every other day or so) increase the time and build up to 15 or more minutes a day. Some days it still is a tad uncomfortable if worn first thing in the morn, but that soon passes. Other times: no discomfort at all; quite stimulating. Bottomline: they are working. Feeling has returned.
I like these very much. Yes, as other reviews, they did hurt a little when first starting out, but after one understands how to use them properly they are great. Just have to figure out for yourself (my opinon) what's best. They definitely provide relief and I use many times every day. You can use them with no socks or 1-2 pairs depending what kind of foot massage you'd like for yourself. Sometimes I'll have no socks on and just stand and rock back and forth or a pair of socks and walk around a bit. These are not something you wear to the store; I like them very much.
I needed to get relief form my heel pain. I currently use hard insoles to help my Plantar Fasciitis but started feel discomfort so I looked something different to help me. So before I went back to my Doctor I wanted to try this product and I read the reviews and it sounds like work. I will say it is uncomfortable at first to walk with this product with socks on but I only used them for a short period of time each day. I have to say even after the first day it has helped me!
I debated which version (intensity level) to get, but am glad I purchased the most intense one. I was concerned when so many reviews said they were painful. With socks on, these were just right therapeutically. I like the jade stone accents. I wish they weren’t an ugly color, but they are to be worn in the home so that doesn’t really matter. I was concerned they wouldn’t fit my narrow feet, but with the adjustment it actually accommodates that enough which is great.
These have helped my feet immensely! I’m often on my feet on concrete surfaces for 10-12 hours a day. Before getting these I was changing my shoes/orthotic inserts at least once a day and would still have foot cramps after about 8 hours of working. I’ve been wearing these for 5-15 minutes a night at home and after a week of using them my foot pain has drastically diminished. I don’t even have to wear them everyday now after owning them for a month.
These sandals are well made, effective and affordable. I received them, put them on, and tried them out by walking around the house and they are a perfect fit. They really help stimulate the soles of my feet. They are impressively made. I imagine the more I wear them, the more comfortable they will be, once my feet get used to them. I'm a tenderfoot and that may be the reason I can really benefit from them, since my feet don't usually get such a great work out as these sandals offer. Thank you, for your innovative foot product!!
I have high arches and very tight muscles in my feet as a result. These slippers are a huge relief. I do have tough feet as a result of years of foot cramps, so I found the pressure comforting , though my heels got tender the quickest. My mother had sensitive feet and can’t step on a pebble, so I know these won’t be for everyone, but I think they work great!
Like everyone else has said, upon first wearing them they hurt. But after soldiering through it, when I took them off, my feet felt SO MUCH BETTER!!!! I’m on my feet for 10-14hrs a day. And I cant even explain the difference these have made. They basically give your feet a hardcore massage. I recommend wearing socks while having them on. They are hard to walk in, so I wear them while I’m standing washing dishes, or in the shower before bed. I’m so glad I took a chance on these
I cannot stand my whole weight for long (180 pound), and I can definitely not wear them to walk normally. These are a good idea, but it hurts my feet more than it feels good. I still gave it a few stars because if i lean on something and just have my feet slowly go up and down it can feel goot. Furthermore they are sturdy and come with replacement parts.
I have plantar fasciitis and I stand on my feet the majority of the day. These definitely hurt sooo good... meaning it takes some time to get use to but really helps workout the bed of the foot. These couples w/ compression socks have helped relieve me of foot pain and lower back pain... definitely wear socks to initially break them end.
Just received these and love them. I have sore feet and these are amazing and hurt in a great way while I wear them. When I take them off I feel so relieved. Just wearing them in short intervals now. I am a big guy, so these buttons are getting a workout also! Can’t wait to get used to them!!
I would highly recommend - follow instructions- it has released most of my pain and only have small discomfort but as I continue using , it’s getting much better. Following instructions will benefit you.
These slippers help with foot pain, they hurt when walking on it, but just need to get used to it. I put them in the freezer for 10 minutes before wearing, make the slippers nice and cool
One of the better massage sandals i have.Being spring loaded really gives you a great massage. They really feel great on your feet...Well worth the money!
I have foot problems from diabetes. 15 minutes in the morning noon and night. Makes a huge difference. Doesn’t make the pain go away but definitely makes it less noticeable.
Love these but... you need to incrementaly ease into them. I do need to cavaet the fact, that I love walking barefoot and as such my 50 year foot soles are thick and tough. Even with that fact, I could wear them a few mintues at a time but can now wear them longer. My opinion, is these spring loaded plastic pressure points sandals are better than my immobile stone sandals. The spring loaded points adjust to my physiology. Another plus is the velcro top adjustment feature. They "look" cheap and plastic-ish, but are tough and functional. I was worried the spring loaded pressure points would pop out but that has not been the case. On a strictly annoying point, the sandal lists the particular functionality of the pressure point which is cool...BUT try explaining to your buddies why the sandal has the words " Anus, Rectum, & Genital..." Not important enough to really care for me, but it may for you.
I had done a lot of research on these before I purchased them. When I received them I put them on for 15 minutes and wore them around the house while I did my household chores. I did wear socks with them. The last 5 minutes were a bit painful but I kept them on, just have to get used to them I am sure. The first night I slept better then I have slept in a really long time. I woke up with no knee pain or sciatica and back pain. I could actually get up from a setting position without struggling. I am 71 years old and my knees and back have been giving me a fit for a really long time. My husband was so impressed that he asked me to order him a pair. I truly believe in the health benefits that these offer and all without drugs and/or surgery. I will continue to wear them the recommended 15 minutes per day. I can't say enough positive things about these slippers, have already recommended them to my family and friends.
I suffer from Plantar fasciitis and have tried creams, night splints,socks shots anything you could think of. I came across these slippers looking for more solutions so I decided to give them a try. I have to be honest they HURT like crazy when they on, but when you take them off it's a relief and am not talking about from wearing the shoe but from the Plantar fasciitis. I have been using them for 2 days so let's see how they work after a few weeks. They are good in my book. Wear it with a thick sock until you have used them for a while that helps with the pokey feeling.