Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful
It looks fine. Unfortunately it arrived defective it manquait one stone. I have asked the refund, no problem
Don't look for me it's money, not found stamp. The beautiful but me customize don't suitable for hand, קטשית me. Invited size 6, good to me only of for finger ring נישואין so I don't have what do איתה
Very beautiful thank you
Thank you come in on time is very high quality and beautiful recommend 5 store
Ou ~~ this weight loss! Thick! Under sunlight. very light or buy ~~ Price contrast quality good good! Style well decorating hipsters black cuddling on LED screen price price, fake ring called feel might not want'll ~~ Demigods while Ali of foot ring high coverage in this specification saw good good
Very beautiful ring, super shine
The photography is best
lovely
Gorgeous
very nice ring just as pictured
Very beautiful ring and as described, thank you
very sharp it pokes into you fingers. but very pretty
very nice
Such a nice ring
Lovely ring really is beautiful for the price but took weeks and weeks to get here .
Very beautiful and very good quality. Thank you store
beautiful and fit perfect
Its beautiful
cute but I choosed the wrong size... it's really beautiful ring... will order again
Nice and fast shipping but not too shiny.
Wau
It's a show too beautiful the fabulous salesman I love
Shiny, beautiful and great quality
A size 9 finger can use a size 10 of this ring. It has weight too. Thank you, I love it.
Super Ring, in size
the order cames in 3 weeks. as good as description. thanks a lot
Size 6 is very small - more like size 4,5
It's not plate.925
hermoso
Nice ring for less than $5
I love it
Beautiful, massive. But the prices you get are strange to raise, as well as wipe the reviews.
The ring is beautiful, everything is OK! All the stones are in place! Recommend!
Ribs small size up
Beautiful. Looks more expensive than it costs
Cute but not high quality
Beautiful ring, in size, thanks to the store, I recommend!!!
great
Chose the size 7 on the ring finger. Russian size 16,5 I have. It is a bit more big, but if I took the size 6, it would not be likely he would, most likely, get) so I hope that I did not lose, I it. The ring is very sparkling, it came whole, massive such, heavy, you need to get used to wearing it) but I like it! I recommend the store, it came quickly to Belarus)
great
very nice
just beautiful. Thank you store
Beautiful ring) a little cumbersome, but I like it. I ordered the size 8 according to reviews.
thank you store, the ring is beautiful,I'm happy
Cool ring! Beautifully glitters, sorry the phone does not pass!
My second ring from this store had to size up this fits good the ring isn’t tight my hands are just fat asfuck
Amazing
The ring is very beautiful. 8 size on my 18 came up. But, keep in mind, the edges of the ring will make leads on the clothes.
This ring is definitely not 925 Sterling Silver. I is very shiny, though. it is worth the inexpensive price. I have ordered this ring numerous times. Everyone loves it.
Wow Super
Top top! Brilliance at the top quality at the top
it is pretty I love it would buy again
Spectacular. Wear a little scary, the edges of the island.
I receive so many compliments...this is my favorite ring. I wear it traveling so I do not lose the real one..no one knows my secret. Thank YOU! It is a beautiful ring...
Very beautiful ring. The size is perfect. in the light shimmers. look very worthy
the ring had a stone missing
It's beautiful, more than Enchanted
goods received on time
I order in the second ring. T. By the first time I was wrong with the size. At 17,5 goes size 7. the ring is beautiful
Came on time, I recommend buying. Very beautiful ring.
Beautiful. But it does not shine very well or at all actually. Then again….what am I expecting? They are not real diamonds haha
OMG, this ring glistens like no other!
Simply Beautiful
Very beautiful) true to my Russian 14.5 size their 6 size is large but you can put on once) for the event for example
Good ring. At its 16.5 size took 6. came perfectly. Glitters beautiful
Great Ring! I order the second time! Looks spectacular!
She loved it very shiny, beautiful.
Madly beautiful ring. It looks more expensive than its money. Fast delivery to Odessa in 2 weeks. I did not find a test.
Delivery rocket!! Ring chic
A beautiful ring is really big and in itself. Well, I did not guess with the size. Overflows all glitters
Love it!
Thank you. Delivery is fast. The goods are of high quality.
beautiful ring very nice quality. I will order more soon.
Accurate real heavy shiny but it’s too small on me:( I say size up idk maybe my fingers too fat
The ring is beautiful, just like in the photo, live very beautiful, happy with the purchase
A beautiful ring, as in the photo. it came in 2 weeks. all the stones are in place, looks very impressive. in size 17.
Beautiful, I suggest ordering one size more
My ring (size 6) arrived with a stone missing; I am VERY SAD! Please replace with new ring, size 6. Thank you very much! See attached photo. BTW, I received my item VERY QUICKLY! I am VERY PLEASED with shipping speed!!!
Beautiful ring ! Love it very much!
Very beautiful
Very nice perfect size I already get to know which I am, combined shipping is the best it comes in weeks
Beautiful ring, liked, wide
I wear it with pleasure
I’m usually a size 7 bus in future I will order size 8 a little bit on the tired side
Fast Delivery But Size Didnt Fit , Usually Wear An 8 So I Ordered A Size 9 And It Was Too Small…Ring Is Beautiful Just Like The Picture Just Too Small
Thank you very much to the store for super fast delivery and good goods 5 + regards Yuri
received
It's cute but nowhere does it say 925. I don't think it's silver. I 'd gladly pay more if I was because it's beautiful.
A good ring, however, came a very large size, only fit on the thumb.
came with missing stone
I ordered the size 8, I have 17 size. I turned out to be big, I'll reorder probably then 7
Very nice ring!
I choose a 6 which was too small. I will order a size 7 and a size 8 later. I love the ring.
Thank you, it's very beautiful, took the size 6, the delivery was planned on January 11, but it came before December 21, I'm very pleased
Love so beautiful
Excellent
Beautiful!
Beautiful the ring, as is the photo so is ring, arrived in Chile fast and well packed thanks to the store
Beautiful ring! I did not communicate with the store. Reasonable delivery time. Heavy, looks expensive.