How much does shipping cost?
We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.
What countries are you delivering to?
As of now, we’re delivering to the United States only.
How can I track my parcel?
Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.
Can you ship my order to a business address?
Yes, you can write your business address in your order details if it’s more convenient to you.
Can you ship my order to a PO Box address?
Yes, you can select delivery to a PO Box if it’s more convenient to you.
Can you ship my order to APO or FPO military addresses?
Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.
What happens to my parcel if it is delivered while I’m not there?
Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.
Can I cancel my order?
All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.
Can I get a refund if something is wrong with my order?
Within 14 days of receiving the parcel, you can ask us for:
- A full refund if you don’t receive your order
- A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
- A full or partial refund if the item is not as described
Full refunds are not available under the following circumstances:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).
All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.
Can I return an item for an exchange instead of a refund?
Yes, you can! Kindly Contact Us form to discuss the details with us.
Can I return my purchase?
All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.
If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.
Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!
Please do not send your purchase back to us unless we authorize you to do so.
Are there any items I can’t return?
Hygiene and our customers’ safety is our top priority, which is why there are specific types of products that can’t be returned such as:
- Face and body products if opened, used, or have a broken protective seal
- Underwear if the hygiene seal is not intact or any labels have been broken
- Swimwear if the hygiene seal is not intact or any labels have been broken
- Pierced jewellery if the seal has been tampered with or is broken
It's well made, which says a lot. I bought one for myself and liked it enough to buy another for another expectant Mom. It's great, but it's larger than expected.
I don’t like the way my sons arms fit out
It's nice and warm. The buttons make sure that our baby can't wiggle out of it at night.
Not as soft as I’d hoped. I make sure my baby’s legs are covered before I put him in it, but other than the yarn being a little course, he loves it
I love this little sleeping bag I bought for when my daughter arrives. I bought the grey one, and it looks just like the picture. It held up well in the washer/dryer. The inside is very soft and warm. The only thing they didn’t think to put are holes so that baby could be strapped into a stroller while in this. Overall great!
Súper cute and cozy style
The product is very nice
Good condition
The product is satisfied, but not yet used. Color as in the picture
Great quality envelope with soft long fur inside! As in the picture! Thank you!!!
Love this!
Just like the picture. Very soft and warm. He arrived in two weeks!
Will use this on my son's delivery to swaddle him. Excited to use it. There's just a little nasty smell on it. But you can laundry it to get rid of it.
Super thing! The envelope is very soft, nothing sticks out anywhere, without foreign smells. The thing is definitely worth its money, I myself would sleep there :) thanks to the seller!
This is really cute. The quality of mine does not seem super high- it looks like it may unravel pretty easily. Still cute.
Very cool thing! I thought it would be worse. Wash, iron and perfect!
It's cute, and light weight. My only complaint would be is the sizing.
Nice envelope. Super quality. Fast Delivery