Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Like cord came well before the unexpected
Красивое ожерелье,жду темноты,чтобы посмотреть,как светится. Так что отзыв дополню позже.
It looks very nice in the dark to glow. Thank you store.
The product is fully in line with the description I came very quickly.
it arrived very quickly to Mexico very beautiful everything, I will order again soon
Description as in the photo, but the parcel in the application was not tracked even before arrival in Ukraine. So if you follow the location of the goods, I can advise posylka.net, it came quickly, in less than a month (27)
Очень красивое украшение, всё в точности соответствует.
Delivery to Minsk is a month. Description corresponds.
Came for a month, cool, like it)) thanks to the store!)
Beautiful pendant, in the dark glows, came quickly
It came quite quickly, a little earlier than the planned time. Looks the same as in the picture. I thought it would be a little smaller, but this size is also good. Happy with the purchase. Recommend.
I'm delighted! Looks much better than I expected. Very stylish thing))) the chain is very gentle and pleasant to the skin, the weaving is excellent. I put "charge" then add a review. Got the pendant quickly in the national package. Packed in a pouper envelope and in a package.
как на картинке .спасибо продавцу.
Thank you very much store I arrive in very good condition thank you
muito bonito, gostei e recomendo.
Just super for your money, I definitely recommend, very satisfied with the purchase, thank you to the store was sent quickly, it came exactly on time
llego antes de la fecha indicad , en buen estado todo muy bien
Very good product, it's nice and it was what I was looking for in relation to price-quality
perfect thanks, the ball inside glow after 2 minutes under strong flashlight, its take time (-; but it works
украшение приятное, материал качественный, в темноте светится, но сначала надо долго подержать на свету
Faithful to the description I recommend the store
Quite a good pendant. In order for it to glow, it needs to be left in the sun, so that phosphorus is charged with light.
как я и хотела. спасибо.но долого шло
The order in Minsk came very quickly. Two weeks. All as in the picture. Seller recommend!!! Well done. Thanks I liked it
The goods came quickly, normally fastened and grow, glows also well, thanks
If I really like the idea of doing something I don't know if they already bought tv or I don't know what to cook and I don't know if they already bought tv. I'll get to cook and I don't know If they already bought tv I don't know if they already bought tv or I don't know what to cook and I don't know if they already bought tv. I don't know if they already bought tv Yes
I'm waiting to see the night if it's bright... Otherwise very nice necklace
Very well packaged. Just like the description. Very nice
It's so perfect, just like the reference image
Классная подвеска, в темноте светится, все как на картинке, посылка шла долго, 2 месяца
Slightly different from the sample. But not bad. The kids are perfect.
Muy Hermoso, Llegó Antes del tiempo indicado a Colombia (Valledupar).
I came quickly. Packing package with navel. Beautiful and neat. Thank you.
There was a blow of the svidko. chi hang up the fireplace, it did not pass.
очень красивый, как на картинке, хорошо и ярко светиться, рекомендую
cool necklace. if you shine a flashlight on it for a few seconds it'll really glow brightly.
Shikaaahar vauuu necklace It came the day before the appointed, very beautifully glows in the dark, but you need to hold it in the light for a little longer. Advise!!!
Excellent!!
muy rápido a Colombia y es igual alo publicado exelente vendedor
The necklace is very cute and I arrive sooner than expected but it lasts very little the effect of light
I loved wanted and exactly as I wanted
para mi gusto demasiado grande . pero el vendedor lo envío muy rápido y bien embalado .
Ordered 11.09 received in St. Petersburg 15.10, on accelerated delivery, a place with other orders. Description corresponds. As it does not check, I bought it as a gift, but it is also so cute. Happy.
es idéntica a la foto el tamaño y el color son perfectos y llego mucho antes de lo que esperaba.
подвеска пришла быстро мне понравилось, продавца рекомендую.
пришло за 20 дней я думала украшение будет небольшим, но нет.
Everything corresponds, in the dark glows, if it is longer to charge in the sun glows brighter
Super nice arrive everything OK 20 days to lima Peru simple material but also for super good price
store recommended and ships very fast
The necklace is beautiful, super satisfied with the purchase and plan to buy again
The decoration came bent, when trying to align broke at all, it's a pity that the receipt earlier confirmed
Precioso, maravilloso, luminoso, elegante, envío super rápido a casa, vendedor excelente, lo recomiendo y le doy 5 estrellas ✨
it looks good,cane today in good condition
Came in two weeks, the quality is perfect. It glows bright. Done neatly. A great product for such small money, I recommend.
Excellent quality, delivery to Moscow-2 weeks.
Very nice pendants, of very good material, do not shine so much in the darkness. He arrived very fast in Mexico.
It's just beautiful.♡, At first I didn't know it was going out in the sun, then I found out and loved it.
Very nice to my wife I enclose the store a lot if she meets even though I had problems with my country's logistics company but that's already another story thank you very much
Looks good, it needs to charge so didn't see its glow yet
все пришло быстро, очень хорошие подвески. все супер. спасибо.