Japanese Style Rattan Penant Lamp Weaving Petal Willow LED Chandelier

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Product Description

Japanese Style Rattan Penant Lamp Weaving Petal Willow LED Chandelier Bedroom Tea Dining Room Island Indoor Lighting Decor

Attention please

1.After receiving the package, please open it, check if all items are in good condition, and then sign. If the item is damaged, please request the courier company to produce a “damage certificate”. Please ask them to give you a claim number. Otherwise, we will not provide any warranty or refund.

2.Manually measure dimensions with an error range of 1-3cm.
The product is slightly different from the picture. Please refer to the actual product you received.

3.If it is damaged or unable to work upon receipt, please contact us before you raise a dispute or leave any negative feedback. We will respond within 24 hours!
Because negative feedback cannot solve any problems.
Please take the following steps:
① Send us a message telling us what’s wrong with the light.
② Also attach photos or possibly send us test videos.
Thank you very much for your feedback. If you are satisfied with our services or products,
Please give us 5 stars.

Shipping & Delivery

How much does shipping cost?

We are glad to bring our customers great value and service. That’s why we provide fast shipping from our Fulfillment Center in California by UPS and USPS.

What countries are you delivering to?

As of now, we’re delivering to the United States only.

How can I track my parcel?

Once your parcel has left our Fulfillment Center, you will receive an email with a tracking number to monitor your parcel movements.

Can you ship my order to a business address?

Yes, you can write your business address in your order details if it’s more convenient to you.

Can you ship my order to a PO Box address?

Yes, you can select delivery to a PO Box if it’s more convenient to you.

Can you ship my order to APO or FPO military addresses?

Yes, we ship anywhere in the United States, and to all US territories and military APO/FPO addresses.

What happens to my parcel if it is delivered while I’m not there?

Depending on the destination and the package size, your parcel will be left in your mailbox or on your porch, or it may be left with a neighbour.

Refunds & Returns

Can I cancel my order?

All orders can be canceled until they are shipped. If your order has been paid and you need to change or cancel it, please contact us within 12 hours of placing it.

Can I get a refund if something is wrong with my order?

Within 14 days of receiving the parcel, you can ask us for:

A full refund if you don’t receive your order
A full refund if your order does not arrive within the guaranteed time (1-3 business days not including 1 business day processing time)
A full or partial refund if the item is not as described

Full refunds are not available under the following circumstances:

Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster).

All our products are backed with a 14-day money back guarantee. Just send us a message on the Contact Us page and we will refund the purchase price.

Can I return an item for an exchange instead of a refund?

Yes, you can! Kindly Contact Us form to discuss the details with us.

Can I return my purchase?

All our products are backed with a 14-day money back guarantee. Just contact us and we will refund the purchase price.

If you are not satisfied with your purchase, you can return it for a replacement or refund. No questions asked! You only should return it at your expense.

Please contact us first and we will guide you through the steps. We are always ready to give you the best solutions!

Please do not send your purchase back to us unless we authorize you to do so.