Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I opened the package and put 3 AAA Batteries inside only one light (to try one out) and it works nice. There are four lights and four remotes. They have a nice array of colors. Also, there is a button on the remote that says "strobe" - yeh, they don't strobe. They just kind of change colors like Christmas lights. Still, they're pretty cool and I will definitely enjoy them.
The items do seem very sturdy and should work well under water. I have not tried them yet. I did read the few reviews of leakage but I believe those were operator error. They do screw on tightly but you must screw them as tight as possible without using a wrench. This should keep them dry. They are bright and have numerous adjustments. You could have multiple of them doing different things but will have to use the remote away from the others to make one or more operate differently.
These are extremely bright lights! Very cool looking and the remote has an array of options. Only reason I didn't 5⭐ it, is because it doesn't sink. It's not heavy enough. Also, I didn't notice until I got it that your supposed to take it out of the water every night. Now I don't know what the long term effects of leaving it in the water will do. I very well may be just fine. Just going on what the instructions say. I just don't think it should say "submersible" if it doesn't actually sink. Otherwise great product.
I love them! You can’t see them very well in this picture. I have one in the center of about ten sego palms in my backyard so at night the entire palm is lit up. These lights are bright, too! Just last night assembled my fountain which has only white lights in it. I dropped in one of these lights on each landing and set them to changing colors. I took several pictures but the lights were so bright they were blurry in the camera. You’re gonna love these! I bought two sets and will get more for the next stage of landscaping.
These little LED lights are very bright and water proof as long as you don’t screw them too tightly together. I Purchased some magnets and attached aCoded magnet to the back of each then place them on the inside of my pool and put the other half of the magnet on the outside of my soft sided pool to hold them in place. Works like a charm! Once it comes with three remotes but you only need one to control them all.
After a really disappointing couple of tries with some other lights I tried these. I wish I had tried them sooner! How awesome to get for lights all of which can be a different color. It’s made our Cue pond looks super cool. It comes with four remotes. You can use one remote for each light if they are far apart or one remote will work for all four. You do have to get close to use the remote but it works well. If you use one remote you can coordinate all the lights to be the same and go on and off if you wish.
Very bright little light. I bought 2 and I will buy more. For reference, I used in a above ground 4 ft X 24 ft pool, you would need atleast 4 to light it up. The kids loved them, these submersible lights light the water better then the ones that float on top. I bought the basic rechargeable batteries we have used these lights twice without the need to recharge yet.
Love these lights! We used them to light up our pool, waterfall and surrounding landscaped area. They work great, shine bright and hold up in the water! The remote doesn't work from very far away, but it definitely gets the job done. Lots of lighting options, can't wait to get more! Note - each light takes 3 AAA batteries, which are not included, so make sure you order those too.
These lights are amazing!!!!! They are so bright and its day time. I ordered the two pack and they come with their own remote, so my kids can pick their own color. They have a power off option on the option so I don't have to physically take the light out of the pool to shut them off. I'm so glad I found them. They're going to make nights swims a whole lot more fun!!
Lights themselves great. Remote only works if product out of water....and once submerged in the hot tub, we found the unit fills with moisture and ultimate stops working after a few days. So, now I don't use them in the water, but we LOVE the mulit light function. Use them for all sorts of fun things. Like Halloween, put in the bottom to glow green like a caldron brewing. Fun stuff.
I purchased these LED waterproof lights for my pond. The O-ring keeps them nice and water-tight, unlike other products without this feature. The lights are bright and add a nice spot of color to my yard. The variable light settings are a fun feature. They are super easy to set up (just add batteries) You can also use these lights on your counters, on party tables, just about anywhere. I would recommend this product for purchase.
Highly recommended for parties and fun occasions. Many shades of colors and modes (dim, flashing, or fading) and very versatile for the price. We also were a bit rough with these, by throwing them in the pool, sometimes they changed mode when splashing in the water, but they did not break or leak. These also can be used as great night lights or mood lighting inside. Completely satisfied.
Got these lights for my daughter’s upcoming luau pool party and I must say these will be a hit. Out of the box everything has been working perfectly and I look the different colors the lights can change to. Will be purchasing again!
Love these. They do exactly what they say they do. I've used them before for events, lighting ice sculptures, cakes, etc. Just bought these for my home to throw in/around my hot tub. Love it and love the remote.
I loved this product so much, loved how bright and how many different colours there were in these. They are waterproof and no water leaks in, also neatly packaged and came in a Day before! Very much recommend buying!
Great value for an LED multi-color, multi-option light. We purchased the submersible LED lights to replace the non-working $400.00 fixed light. They fit perfectly in our floating drink holders and where we have the light pointing up or down into the pool.
I really love this product ! It really does what it suppose to do! I purchased them for my pool! They can also be used as Christmas lights! Wonderful product! Love the different ways you can use the remote to change the colors! Amazing!
They were smaller than expected but still are very bright. I got the four pack and I thought that would mean that they would have one remote but it came with four remotes. Luckily one remote works for all four of them.
I made a night light for my new great grandson. Using vellum paper to print off the pictures, the light is diffused from the inside using tulle. The changing colors is fascinating to him. I am making a few others for Christmas gifts and these lights are terrific!
Lights were used for a wedding reception. The centerpieces came to life with bright colors. Just remember to tighten back up and take out of water completely after taking batteries out.
We just got ours and only had enough batteries to use one the first time. I was very surprised how much light just one of these puts out! We put it under the water near the top with the light facing out from the side of our pool. Very happy I bought them.
I absolutely love these lights. I put them as an accent light in my potted palm trees on my patio. When the kids want to go in the pool at night (we dont have a pool light) the just take them out of my pots. Totally cool!! So bright too!
This is a cool product overall. There is a problem with a couple of them leaking. but the real issue I have is that once the lights are submersed, they cannot respond to the remote control. In fact, the remote control seems to be rather finicky. Sometimes it works. Sometimes it doesn't. I'm not sorry I bought them, and will use them in the garden most of the year. Maybe in the pool during swimming season. But we have to retrieve them each time as they cannot be turned off from where they are.
Lights were just what I wanted for my hot tub. Lights were bright. Endless selection of modes. Looks fantastic. It came with 4 remotes which probably weren’t necessary since one remote controls all the lights. I’ll just save them for when I need them.
I like the different colors to choose from. The lights are bright and is waterproof. Light MUST be tightened, otherwise they will leak water! It brightens up my 24 ft above ground pool!! Love these and wouldn’t buy anywhere else!! Definitely recommend!!
Just got these "installed" last night. Took a minute to throw in the batteries and then set them next to landscaping. Can't speak to durability just yet but the seal seemed great as I was closing the devices. Hope I get more than 6 hours per battery load. They look GREAT, as you can see.
They are well built, they feel solid and waterproof. You get 4 remotes but you can control all lights with just one. Different settings for a great lightshow. Love these lights . A great value !
Love these lights they added just enough lights for the kids to swim underwater at night. They are about the size of a hockey puck and so far after 2 uses they have remained water resistant. I would definitely recommend these.
I love these lights! i had them floating around in my pool the first night I received them! whats really cool is if they are face up, the light shines out and you can set them to flash, strobe, fade, whatever you want. if you flip them over, they shine in the pool water changing it colors! Made for a fun time with pool lights off! I live near a military post that trains helicopter pilots. I have a few friends who were flying that night and they said the lights showed up amazing at 600ft!sorry the video isnt the best quality ( iphone night video stinks), but you get the idea. i had set the tempo of the lights to my music and had a great workout in the pool!
I bought these based on stars and reviews. I did use thread sealant tape on the threads just to be safe; to guard against leaks. Probably not needed if you close them tightly and properly, but I'm all for taking care of my stuff. Working great; we just put them in the pool face down and let them float around. Remote(s) are a bit tricky, but it's the same remote for pretty much all LED strip lights and they are all that way. Infrared remotes never work well anyways if your not in perfect direct line of sight. Small issue that I don't worry about at all. We just turn them on, set them how we want them and send them on their way. Just remember to take them out of the water after use, will last much longer.
This actually came in better than expected. I mean I thought it would be fine, but would it be bright enough? Yes, it is and the color choices are super cool. The kids absolutely love swimming in the evening and this has made it 10 times more fun! I highly recommend you give this product a try. Side note: To the people that drowned their remote.. it comes with one remote per unit and you can use the remote on any unit. So you have plenty of spare remotes just don't pull the battery tabs off, store them away so you'll have backups for YEARS!
I bought a set last year and they are still working. They’re fun little lights to throw in the pool either right side up, picture 3 or upside down where they cast the light on the pool floor. Lots of modes to use - solid, fading, blinking, multicolor, etc etc. I’m really surprised at how well they hold up considering they are in the water. (Just make sure you screw the cap on tight after inserting the batteries). Good value for the price. Nice inexpensive way to jazz up the pool at night!