Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I loved it, I'm going to buy another one, it's stiff and it protects the ends very well. Recommended 100%
Has some circles that did not come out in the case is not very satisfied
The case is just a bomb! very high quality! recommend! came to Norway in a month
Super fast delivery. Highly recommended
Looks like a pretty tough case, I hope it does its job
Very good quality
Quite a hard phone case but sturdy and it came with very fast shipping, just under 10 days - would recommend to buy! Remember there’s a peel on the inner and outside of the case just in case you think it came wrong
fantastic. i liked it .
Just awesome. And covers very well and makes it possible to see the phone color on the back. Fast and untact delivery. Thanks to the store.
Perfect! No defect! I recommend
Top! Super protect well, I recommend +++ thank you
The Case is very nice, your structure your ra is very compact and nice to use, this product beyond my expectations, I recommend without hesitation, buy it, they won't regret it!
Great quality. Fully recommend it and arrived in 12 days
Nothing to say, 10/10
The case is very good, corresponds to the description
Exact as in the photo, super fast arrived.
really pretty.. fits my phone well and gives it a sleek look, there are little stickies on there so don’t get thrown off and remember to take them off.. i love the case <3
It is thick, it fulfills its function. I arrive earlier than I put us in Aliexpres.
The parcel arrived earlier than expected. The product is accurate. Cant wait to give it to my aunty!
Fast delivery & good quality recommend
Nikel corresponds to the description
Very good article I love arrived super fast thank you
Arrived very fast, unfortunately she is unlittle sal
The best buy in the world, it is super good quality and arms my cel very well. Looks nicely
This case is sensational, looks as it says the description “luxury”
I like thank you
Super Shell, super protect well and the edges are well reinforced.
Really good quality, received very quickly! Very happy with my purchase
Really fast sending!!! Not even one week ! I really recommended the store 10/10
Very good quality and very robust, although they make the phone very large
I really like it. I recommend it for Koreans. We get the delivery in a week!
Very good quality and very resistant. Very fast delivery.
Super quick shipping to Hungary! Took only one and a half week
Mega good Quality but zostałam zaskoczona
Everything correct, good material
Good and comfortable
Duge is good, do not oppress, please, definitely recommend!!!
I arrived well and fast
very good quality
Thank you very much arrived on time.
Very good quality.
All good and fast
Does not bring the power button :(
Excellent Product I would buy it again
Good case quality and excellent shipping in less time than estimated. Highly recommended.
Quick suuuper! Excellent Product
The case is the same as in the photo. My daughter likes it.
This case is really great, it wraps the entire phone and the buttons are easy to press
Fast shipping to NZ very happy with my order
Good product and quality
fast and good!
Protects your Tel and is G
It is perfect, fits very well and protects a lot
Great case, fast delivery)
Good material, very beautiful the case and protects, serves its function for a great price.
The quality of the Case is very good, they sent it to me fast and I am completely satisfied with this purchase.
Very good case
Objet reçu. Merci.
It is very beautiful, thick and resistant, if I recommend it a lot to my charm!
Solid and nice case
Fast delivery shell that protects well
Great case. Was expecting it to be the set rubber/silicone but it's the harder, plexi-like material which I like. Got here 2 weeks early as well. Would definitely recommend.
The case is quite good and of good quality
Very good case, the buttons are well pressed, protects the camera and glass because there are protective pieces on the sides.
Looks great! Shipping was fast
Very effective, the order has arrived long before the scheduled arrival date. Very happy with the purchase.
Very sturdy and hard case. I love it!!!
Excellent Product very strong and perfectly fits my phone (iPhone 13). Rigid and solid product I recommend. Fast delivery in 10 days.
אחלה of protective arrived fast
Awesome and fast delivery
I ordered it on January 15 and arrived in 12 days very fast and happy with the quality, the buttons are very good covers very well, I recommend them
Perfect fit on phn. Very satisfied
The case has on the back 2 circles with a bit of high relief that I do not stop what it is. I just have that doubt. Otherwise everything as the publication.
Best and fast!!
Very cute and comfortable and covers it well
Excellent quality and fast shipping
it’s a good phone cause and it’s had good protection
Perfect and very resistant ..... just like in the photo
The product arrived two weeks before, very good quality, protects the corners very well and is wide, protects the whole phone well, I recommend it very, it is very elegant. I recommend it 100%
It looks very luxurious and all the buttons are real hard buttons not just curves