Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Crosses are very beautiful, comfortable, I hope to travel for a long time
To Moscow reached 2 weeks, bots are not bad for such a price))
кроссовки понравились, на свой 43 взял 43 размер тут, но ошибся, на пол размера хотелось бы побольше, что не давили, посмотрим может расходятся ещё, надеюсь. Надо было на размер больше от своего брать
Кроссовки только получила. Красивые, теплые. По размеру взяла 42, сама ношу 41. Мне 42-й размер оказался впритык, носить можно, но без запаса. Еще немного высокий задник давит , но возможно при носке он примнется по ноге и будет норм. Об остальном пока ничего сказать не могу.
Exact color, exact size, good quality. Very satisfied. I recommend!
Very pleased!!! I ordered a size number 44 for my 42.5 EU foot, it fits nicely on the foot with a warm ski. Insulated white hair on the inside and look beautiful!
Zajebist super buty
Sneakers came in 2 weeks. Safe and sound. Liked it. On the size 44-44,5 came up 45, you can still warm in. I can say that they are not small, but the size is in size. Soft, comfortable. The only thing from them is this fleece climbing on the sole of the gluing is, but it's already usual. It is small, it does not catch sight. The smell is not strong. Look good, sutures almost everywhere are even
nice one.. love it much
Quality is very good, delivery 2 weeks to Nizhny Novgorod
Заказал 11.11, пришли 06.12. Если коротко. Они раза в три лучше, чем ожидал. На фото частично видно качество и красоту модели.
Super! At 38 p took 43, excellent. The store helped to choose the size and sent very quickly. Ordered 11.11. Got 6.12
Excellent sneakers. The size is suitable if you take 1 size larger. We came quickly.
China China. I would not buy live, leatherette solid, in frosts can easily be fragile. But my teenager is happy. The sole knocks like a hoof horse.
Delivery to Krasnoyarsk 1 month, packing in a package is simple, without a box, at its 41 took 44, with a sock normal, look of course massive, all the same,,,, unusual design, the glue does not stick out anywhere, the fur is thick, I think it will be warm.
в Омск пришли за 3 недели. размер в размер
ну на счёт зимние есть сомнения, а так не плохие шузы.
Fast delivery! I did not wait in a short time to receive the parcel. Thank you
Very good condition And quality. I have ordered a size 42 fits unfortunately not… To retail 41 about. Man must simply a large order more.
Very satisfied, the delivery is fast-it came in 10 days. Sneakers very comfortable
Sneakers are excellent! Ice grip-Super! Size picked up, came up perfectly. Warm. Very pleased. For 2000₽-Super)
Thanks
Beautiful sneakers, came up perfectly.
son superrr chulosss
The length of the foot 25.5 cm came up
Excellent, quality sneakers. Nice one Fur, of course artificial, but for such a price is very good. Arrived in 10 days, a week ahead of time. The size according to the table is the same. On the leg only look very voluminous. Personally, I'm very unusual. To the store Thank you so much!!! Shop recommend.
Excellent sneakers. Seller Thank and recommend.
Reached a little less than 2 weeks (11 days). The product fully corresponds to the description, cool original design. Fur inside completely. Feet are very warm. It is quite comfortable in them to be. Took 42 size, sit tight, a few more millimeters would be uneasy, next time I will take a larger size. But also with the 42th you can walk. I think they are. I recommend the store! I will take more
As long as it's worn. Let's see what happens
I'm a girl with a large leg size, in the women's department for me there was not a suitable shoe, so I ordered these sneakers and I do not regret it, I really like the some where the threads and glue stick out, but this is not visible and not critical, in general they look quality, Fur throughout the inner surface including the insole, in general, I am very satisfied, I recommend. With the store did not communicate for there was no need, the goods came quickly to Rostov, and then to LNR.
Single box packing ㅋ ㅋ Shoes inside with good yo ~ Winter zap dazzles along my yo ~
Good, stylish sneakers. Received 15 days after order. At its 42 size, order 43, crosses fit perfectly.
Excellent shoes, not the first time I take from this store.
Dokładnie takie same jak na zdjęciu jeśli chodzi o wygląd. Lekkie i dosyć ciepłe. Mam nadzieję, ze wytrzymają chociaż jedną zimę i partner będzie zadowolony
Sneakers are good, but not for winter of course. Start and end if only. In severe frosts you do not sweat)) but the quality of performance is decent. On our 27, 5 cm size is a little more. We planned that. Can be worn with a warm toe.
Good quality goods! Cost 2395
Супер ))
I liked it very much to see what they will be when they wear it on the size table for the length of the foot 28,3 cm size 46 came well, it came in 2 weeks
Quality on 4-, there is no smell. Let's see how they will behave when they wear it. Delivery fast in 17 days. Value for money in favor of the manufacturer. Seller recommend!
Товар получен и соответствует описанию. Благодарю. Мои рекомендации Продавцу! ☯️
Take a larger size. I took my own and were not enough, sorry.
Sneakers are good ale Mali brave 46 and the stink of yak 45 is blue. And so the crosses are cool.
Cool. Son is glad!!!
Cool sneakers! As in the photo, and the quality is good. Came fast
Good quality, very soft inside, like Uggs)
concuerda con la descripción, estoy enamorado de ellos. 10/10 para el producto y para el vendedor.
Классные
Thank you to the store, fast delivery, corresponds to the description and photo.
Crosses are cool. My son really liked. Wears 41, ordered 42. Everything came up. All as in the photo
Very interesting model. It's worth your money. I advise everyone to take a larger size from me 42, took 43 did not. Advise.
They are very cool and warm! Look like in the photo, really liked!
Good quality
Thank you, the order met expectations. Size, model, quality-Super. We order the second sneakers, we advise the store
Son happy! Very cool! Exactly as in the photo!
Crosses fire! I liked both my husband and my son. Comfortable, the size looked on the dimensional grid, corresponds. The parcel was 28 days. Tomorrow is 20, the boys will try in action. I'll add a review while I like everything. I recommend this store!
Normal pedals, I did not go in them yet, of course, well, there are jambs in the sense that the thumb slightly presses, I hope it will be possible to carry
тапочки зачётные, смотрятся весьма привлекательно и достойно, но в мороз большой не походишь, хотя почему бы и нет если на авто. советую, с размером угадали пришли намного раньше чем было заявлено.
I have a 43 size, took the 44th, approached back to back with a thick toe, perfect. The White substitute remains on the socks, but should roll down and fall. The goods came in the package, not in the box, but 10 days earlier, there is no damage.
Заказал данную обувь высокую зимнюю прислали короткие летние
THE BEST OF THE BEST.A++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Look good, while the gray material looks cheap, it causes fears of its strength. Let's see what the operation shows.
Crosses as in the picture, the size corresponds to the dimensional grid. Warm, insole soft and comfortable
Excellent winter shoes at their price. Take better a little more, on his foot 42-43 size took 43, came up well. Appearance 10/10 Matching description and photo 10/10 Heat 10/10 Packing 8/10 (I would like of course to be packed in a box, but everything is intact) Delivery 8/10 (store in this blame is not worth it) Price-quality 11/10 Definitely the purchase is worth its money and in general a very good thing.
Very warm winter "Sneakers". It is clear that not mega quality and materials, but for their price/quality are quite acceptable. Let's see how much enough
Super! Very good quality, the husband is happy)
Delivered very quickly, same as in the picture, comfortable and warm. Advise!
these shoes look and feel exactly as they should, just slightly disappointed that I got the wrong size
У меня 38й размер ноги 24,5см, взяла 40 и не прогадала. Отлично подошел размер. При уличной температуре +3-0 очень тепло. комфортно! они очень стильно смотрятся и плотно сидят на ноге! спасибо, все очень круто! Кому важно, пришло в пупырке и пакете.
Crosses are not bad. Externally, the quality does not cause suspicion, my leg is 45 +, I ordered 46 size, and they sat very tightly, even it seemed that they were too small, but literally after 3 minutes it became easier-they are very soft and stretch, with natural skin such would not have rolled) How much they will live do not know, and whether the frosts will withstand such leatherette-let's see.
Very Super!!!
Very lovely sneakers, lkkr warm.
Very good, as in the sock I do not know, but the outside is excellent, wears 44, ordered 45, came up well!!!
very nice pair. ordered for my husband and he loved them. the only thing is that they come a big tight. hopefully they'll expand a bit. didn't communicate with store. the product quality is very nice. arrived in three weeks.
In general, the shoes are not bad, but still, not particularly comfortable. First, the foot is not firmly fixed, because to the laces does not tighten enough, but just a little bit of a chisel, it goes slishuom strong, and if you do you The plate inside the sneaker, presses on the back of the leg, not particularly pleasant, but you can accept it. The size meets the requirements of the valid, but if you do not want back-to-back, then take a larger size.
Liked, I advise you to take on size more
Sneakers are just super. Very light. When walking, no noise. Do not creak. It's like walking through the air. The quality is excellent. If stop 29.5 cm. They'll be small in the thumb.
Excellent, comfortable sneakers, do not slip on the snow, they look stylish, as in the photo. Delivery before the deadline. The size is the same, take your size. I recommend the store.))
The goods came quickly. Took on the size more, it turned out just. Sneakers are soft, warm, comfortable on the leg. Look great. Seller recommend.
Wow, Much, much better than expected. 5 Stars, but you deserve 6 stars.
Very nice looking,warm and comfortable shoes. Thank you for them.
классные ботинки - теплые, удобные. на 41 взяла 43; немного великоваты, так что, если что, на 1 размер больше берите. из минусов - в гололёд как коньки - замечательно скользят! Рекомендую товар и продавца
Кроссовки клёвые ) размер точно подошёл )
Vsio horoso
Very cool sneakers, comfortable, 43 +-like 43 euros
Отличные кроссовки, тёплые. Брал на размер больше, сидят впритык, можно было и на два больше своего взять. В общем качеством доволен, осталось дождаться холодов и посмотреть, достаточно ли согреют в зимнем Владивостоке
Very unusual and beautiful design. Especially the colored inserts on the sole. At 43 the size was taken by the 45th, ideally with a thick toe. Very good for a foot with a high lift. Behind the rubber bands, which help to pull shoes without a special spoon. November 25 was ordered, December 16 received.
Very cool. Today I already received a compliment))))
Grade)
Size in size, sneakers exactly as in the photo, the leg is comfortable, with my wide jeans most
Came very quickly, but very much malomerit (I have 42, and 46 almost back-to-back)
All Super, warm, good quality, took on size more and good in connection with warm socks, came quickly enough, thanks)
It's OK!
OK OK
Superb quality. Perfect size and finish. Thanks to the store. Arrival in Switzerland earlier than expected. No communication with the seller.
This is just an awesome stylish model. In Moscow came in 17 days
Came in principle quickly, before the period, the delivery was 20 number took 15) fully corresponds to the description, there are small jambs (this is somewhere visible glue, not even))) but with a distance they are not visible... in principle for such a price, the norm, ordered her husband, 41 size, not yet measured, I measured it must approach))) at least I have a size 38, it means big to me) then I'll write fit or not took the size of the description on the grid.
Sneakers are unusual and beautiful. Comfortable. Very warm. Eco-leather near has a kind of glue. Wrong with the size, issued a refund. The money was returned in a few days. We will order another size.
Sneakers are good, but on my 43.5 I ordered 44, he presses me
The shoes look great. Very thick and not too heavy
On a human 46 leg did not fit
Cool and good AM times anxious as long the lift
Everything is on the level... Quality, speed of delivery, material and size... All exactly. Seller recommend.
The quality is very good, the first time that the picture coincides with the reality, I recommend I liked the summer I will still order!)
Super. But it is better to take on a larger size. In real life better than in the photo. Thank you store.
Look Super, the size is straight that you need 43 ordered. Came in 18 days Tomorrow I release on the track
Like while it's normal it's a gift, then I'll write
so cute
My wife said that they were so-so, and I liked))
Very good shoes soft insole I recommend taking, I have 37 size, and came 39 size, but the size approached me. very fast delivery was brought to the bottom for 1 week!!!!
they look amazing I love them
Except fire. Warm strong. Stylish. Super. The size is exactly the same. Super!!!!
The size approached! Sewing is excellent! Quality is good! Thank you.
Класс
Externally, the quality is cool. In appearance-just like in the photo. As will be worn time will show. Size as on the site 29 cm. -46 size
The shoes went for about a month. To the Moscow region. Boots are good, quality. In Russian 43 size, 44, with a thin toe approached well.
сами кроссовки супер. но доставка эта новая по стране ужас. 3 недели перекидывали со склада на склад, отследить невозможно, дозвониться тоже. никогда бы не подумал что бывает хуже почты что-то
Good quality and very beautiful, they arrived early and I am very glad
Better than I expected, they're not the best quality in the world but if it's just as they look in the photo
Super!!! Quality at altitude, in general wow, my son really liked it, and ideally in size fast delivery I advise all the store and the goods!