Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ok!
super
they where nice looking but they smelled very bad chemical smell and did not go away so i returned the shoes
Все отлично. Самое главное попасть в размер) смотреть в таблицу и прибавлять 1см
Came number wrong but excellent quality
Super qualité
Exelent product
Really beautiful, money well spent
Всё как в описании! Размер в размер ,буду ещё брать
Super Shoes, lightweight. Without blemish. Recommend.
Very good quality!!!
It was shipped super fast thank you very much to the store I recommend it and my husband loves it is serious light
biger than regular size
very nice quality, light weight and the shoes don't smell bad, they just look good. i have EU size 43 and bought 43 - they fit very well. recommended store. would buy again!
Very good basketball and solid
Like not bad "sneakers" in appearance!!! The son will zest))
Mire cómodas y bastante lindos los colores.
More than recommend, took a little more because the office of Brazil. High quality and super comfortable .. buy!!!!
Regular material quality but good finishes
cool
All Super delivery fast quality excellent
The shoes are resistant, solid, beautiful and colorful. I am very happy with this purchase
Walk wonderfully and shipped quickly
The slippers don't look bad, I think they are according to the value, however, lack of prolidity is observed in terminations, there are visible glue stains that could be avoided, and besides the shipping packing method is not very good, they send them tight and crushed in a bag, If they were just filling in with newspaper paper inside the slippers, it could be prevented from getting so deformed.
Shoes finally can..
Top ++++++++++ 1A Thank you!!!
Quality norms
Great product! Thank you very much store!
Size fits quality also nothing in the photo can be seen with the store of course did not communicate but I advise this seller
Very nice but the size chart is wrong, I ordered about size 5 and I got about size 7
Soft. So far very satisfied
Materials are as cheap and simple as possible. Ponty and appearance to the first dirt. Sneakers do not breathe at all, such a feeling as if the legs in the shoe-covers put and in valenki dressed.
muito bom confortável e veio do jeito que pedi
Very good quality
OK!!!!!!!!!!!!!!!
Well, to be honest with the quality, the smell is strange for them
In the photo it is not clear, but in fact the upper part of the sneakers, breathable and made as a cuff with an elastic band laces to it are simply sewn... but comfortable and comfortable, The colors are brighter by tone than in the photo, they look alapisto .. The smell is just new shoes. Size as specified. Shipped without box.
I received it is very good quality
A normal option, but you need to take a larger size ....
Хорошие как на фото … быстрая доставка
Very good products arrived. Congratulations on time.
Croses are great. At its 42, took 42-press both in front and on the sides, it was necessary to take on a larger size. Got through stomat in five in 10 days
Comfortable, soft, cute on the leg 28,5 cm took 45 size, came up perfectly
Seller returned money
muy bonitos justo como en la publicación
Nice tenis
At its 45 took 46, just.
Goods on 3 +, do not expect something over. All in place, the sizes correspond.
Excellent
Качественные и стильные. Размер указан чётко. Пришло на 5 дней раньше установленного срока. Очень доволен покупкой!!!
Good!
I loved parace q you wear gloves on your foot
All super quality is excellent size 44 to Russian 43
Serviu certinho, aqui no Brasil eu calço 41 mas o 42 deles ficou ótimo, acabamento muito bom, leve e confortável
toppp
Everything is fine! Regular size 42. Ordered and came 43 size. Slightly too big. I'll fix the insole! Thank you!
it's exactly but size needs to be worked on. buy can be trusted
Good shoe received in time. ...Com send slightly above what you put
Arrived before estimated time and meet expected
perfect!
Better than known brands
Excellent store
Very cool.
thanks
I took my son, cool, fast delivery
I'm not tested know for Christmas of my man