Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Quality is high, delivery is fast!
The quality at the height of the lungs corresponds to the dimensional grid
You have to try to see how they behave.
Just perfect! Some very beautiful high-quality product you get here. I'm surprised. The packaging was not that good though. But it didn't affect the shoes an any way. Thanks.
The slippers arrived a few days earlier than expected. The standing number is fine. They're darker in general than you see in the photo, but they're fine.
Very happy with the Sneakers. As described. Fast shipping and arrived before date scheduled.
Shoes match optimally look good fast delivery thank you
This perfect pity it's not my size what's come
Sneakers fire, all as in the photo, I 've been wearing for a month, at my 45 took 46, sat perfectly. The store sent quickly, the tracker tracked. Definitely recommend.
Well made pair of sneakers. Cheap materials, excellent craftsmanship. Accommodates my wider than average feet.
Sneakers-bomb! In my 43 Russian ordered 44. They sat down like family!
The sneakers its excellent and very good quality thank you for the speed I will still order at home I highly recommend this store
Made qualitatively. Sit comfortably. No smell. Lungs. I am happy.
It spent 28 Days to arrive USA
Comfortable and beautiful sneakers! I'm very happy!
buenas
Dankeschön das ist prima
Excellent workmanship and super light
Normal sneakers. I have size 40,5. Here took 41 and straight perfectly. Advise. My comment by the way bought, so I'm waiting for the store to pay me now
I thought it would be darker, but these too are norms
You have to order a bigger size
As described, very comfortable, pleasantly surprised
The shoes are quickly Arrived and you are as described and equal to the description. You are comfortable and the quality is also good. I am satisfied!!!
Package well received and complies with the description, I highly recommend the store.
Good quality recommend
Кайф
Excellent design, quality and speed!
tênis muito top, boa qualidade e chama a atenção, n tem quem n olhe.
Все отлично
Беру второй раз кроссовки, первые были велики (брал 43, на свой 42,5) слишком большими казались, отправил обратно, и первые пришли быстро за 2 недели а то и меньше! А вот вторые шли долго, запакованы были хуже, и 42 размер узковатый
Espectaculares, me encantaron, me llegaron antes de la fecha y tal como en la imagen. 10 de 10
llegada del producto muy rápido, muy buena calidad precio, tiene unos detalles muy bonitos y otros detalles en cuero o parecido, repetiré seguro, a ver cuanto aguanta
Понял что лучше с почты забирать так как когда посылка уже в городе в сортировочном центре, она дольше идёт до пункта выдачи чем до почты до которой из сортировочного центра шла пол-дня, а в пункт выдачи 3 дня. (Проверено на разных кросах заказанных у одного продавца но с разницей в несколько дней) А кросы классные. Заказал 45 на мой 45, поджимают немного.
schöne Ware, hat leider nicht gepasst. Ware zurück, Geld zurück ohne Probleme.
As in the picture
For your money good crosses
Sneakers are super of excellent quality! The only negative-they do not cover the leg as high as in the photo, but given their quality, materials and docking seams-you do not pay attention to the lift. Delivery from China to Grozny was only 14 days (instead of 30!!!), the store is excellent! But the Russian Post ended-16 days the goods lay without notice, and to deliver as ordered, took money for The Courier.
кроссовки просто бомба!!! качество супер рекомендую . маломерят на размер.
Very beautiful, quality and comfortable) my husband liked it) wears almost a month, like new ones)
брал на размер больше - сели как литые!!! меньше, чем да две недели доехали!
Everything is fine.
все гуд, как паль на рынке, но качество норм
Bit lazy to give out photos but these shoes came in with the size I wanted. Also the shoes looked exactly it was advertised to be. It felt comfortable and as expected looked awesome.
perfect I love it
Good quality, shipping, sizing!
Not bad, sit comfortably, who has a Russian 45 size order them 46.
Sneakers are excellent, son is glad. They look bombed. In the sock today we determine, then unsubscribe. Thank you and prosperity to the store!!!
The sole is darker, decided to re-insurance, at 44 ordered 45 and in vain, go size in size.
Crossover fire!!! Quality and comfortable. Its size is 39, ordered 40. Recommend!!!!
Chic, already had time to check them and day to leave on the street, at 0 temperature, the sole only hours after 10 began to freeze. Quality is super.
Quality is good, I recommend. 42 size at 41 is ideal
it fits nicely...thankyou
The shoe came crooked and full of glue
Fast shipment. The parcel came in Rostov-on-Don for 2 weeks. The quality is excellent. The material is also cool. On the leg as poured. The size grid corresponds to the size grid. Very good goods. I recommend the store.
Well received thank you conform to the description and very good quality thank you I highly recommend this store
All are perfect. Nice store. Highly recommended.
Красивые. Доставка до Екб в почтомат Цайнао в Монетке быстрая. Как будет в носке увидим. Спасибо!
Sheesh! Top marks A+++
looking so awesome Thanks for delivering on time
Entregou bem antes do prazo!! Excelente matérial
It's a simple package, but it arrived safely. It's easier to wear than I expected.
Loved the product, it is a little tight. But think laceia time. But is high quality. Recommend
This is the third time I’ve ordered shoes from this company and these guys are awesome I ordered the shoes on 21 June and they arrived on 12 July not bad considering things are getting back to normal the material is awesome they fit is true to size and the support is very sturdy and durable I highly recommend this store
Tudo OK. Tênis show.
Very exact as requested, they made me perfect, I am from Chile and I wear 43 and I ordered 46, and as a glove, they arrived in perfect condition and are beautiful, thank you very
Received in less than 2 weeks to Los Angeles USA. Nice Shoe. Comfortable. Quality is great for this price.
Gun! On the Russian 41 size, the length of the foot 26 cm came up perfectly 42. Thank you!
Good quality, comfortable and meet what the photo promises. Excellent.
All perfect, thank you very much
My bf love it
Кросовки супер, у меня 42 размер, по таблице и по отзывам взял 43, подошли идеально. Качество отличное!
Sneakers fire! Very cool look and comfortable, the husband is happy unlimited. At 42 size ordered 43, were just, ordered Black
My son likes you totally
Come to 2 days early for thermn. It's all right. Mix up on a rosemir. The salesman is not responsible, do not bun-consume
Shoes took about a month to arrive, not bad. I’m surprised by the quality! The packaging could’ve been better, but the shoes have no damage. I was skeptical ordering these, but they fit and look awesome. There is a slight smell, hopefully it goes away. Overall, pleased!
It looks good for an affordable price
I ordered them like 2 weeks ago and it said they will arrive in a month but they actually arrived 2 or 3 weeks before and they are PERFECT right size and color and there is no smell of glue would definitely recommend
Good sneakers! Only too soft I put the insole now normally. On the laces do not look it I changed.
fast delivery nice product thanks A+++++
Support was great and I got the items faster then expected, and the shoes match the image, trust me, good purchase.
very good quality, whiteout words!
Sneakers are super, take it not he is elderly. Sellers super, I advise
Very Very and very good quality shipping is lightning thunder fast Price comparing to what you get is outstanding 10+ stars
Good job. The grandson is delighted.
Correct size. Comfortable. Very much satisfied.
McGregor Clan Clothing is Brampton Canada best Ali express drop shipping. Make it known
Fire! All as a photo and description I'll order another couple of days
Берите на 1-1,5 больше. Взяли с запасом и все подошло. Качество отличное.
I bought this shoes for my son. Amazing quality! I like it. Also very quick delivery. Thank You guys!
Выглядят круто! Не маломерки!!!
muy buena calidad
Really good sneakers, boyfriend is too happy..
Llegó muy bien y rápido, sólo que estaban algo mal empacados, afortunadamente no hubo ningún tipo de daño y las tallas me parece que están algo erróneas pues me quedó muy justo el tenis, aún así es bastante cómodo.
Design pretty and cushion also found this way. Size is size Shipping is really faster.
Croses are good, in size, and for a fashionable outfit)
Takes advantage of the first application. Don't worry slightly while order, today receive negative. Low price great resistance design. Mother saw it comfortable and great. Seems well mountain bike
The large fits, and are just like the pictures. In's days have the stuff get
Good qulity
Great quality product. Cute and beautiful. As I expected.
Fast delivery, quality norms for this money, I do not know can at Ali bug but they came a month earlier than the specified date.
mi hijo le gustaron muchísimo y dicen k son muy cómodas son tal cual foto muchas gracias
As described, comfortable. Not bad for the Price
excelente calidad y presentacion lo recomiendo..ahora a perrear!!
Cool croses. Soft, comfortable. Quality at altitude. To Moscow 2 weeks. Thank you.
Fascinated! Excellent perfect design in comfort and they fit me very well, I must say I had low expectations but they surpassed them completely, good design to comfort and I arrive in time finally perfect price
Great, thanks I'll buy again
всё супер
очень хорошие кроссовки! размер подошёл отлично
I liked sneakers only the size of non-sole
всё пришло, спасибо
2nd pair of shoes from this store. Phenomenal! Great fit, super comfortable, look amazing, great price!
Отправили быстро. Размерная сетка в описании соответствует. Качество не плохое за свои деньги (вид вообще супер). Доставка в Украину почти за месяц. Продавца рекомендую.
Fast shipping. Good qulity. I wear almost 2 months-everything is fine.
Заказали 11.11, пришли в республику Татарстан 24.11, все очень быстро. На 42 российский , взяли 43. Все хорошо
Шли 2 недели, подошва по началу кажется неудобной, но быстро привыкаешь. Качество хорошее за свои деньги
Reliable store and very responsible thank you the shoes its excellent and good quality thank you