Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Is not in good proportion, too wide. Still doesn't look too bad..
As it put in the description
Way better than I expected!! it's absolutely perfect
I'm pleased with how this was packaged. received very quickly! thank you very much!
product is very good quality, not just paper but a plastic kind of material. packed well for delivery and delivered fast!
Заказчик очень доволен, пришло целое и аккуратное, качественная печать на полотне, края немного пушатся
Good quality
The quality of the image is pretty bad. It’s like they blew up the image too big and it’s super blurry. I’m sadly disappointed.
printed on think fabric like paper. very good quality and looks nice framed.
Super !!!
amei
parfait
Very pretty poster of good quality
As described ... thanks.
Very happy with the order. As you can see in the image. It's not printed on paper, it's on canvas. SUPER recommended! AH! And it came to ME very quickly!
really nice material, not paper but some kind of hard fabric, it's real quality, and the picture is well printed on it, just perfect, I love it!!
I did not notice in the description that this is a material poster (in the parcel a soft roll), not aluminum. Quality and colors are normal.
Cuddly. Paper for printing is coming towel bar did know the fabric material are printed on high color sensitivity crisp to think much pretty and four key ㅎ ㅎ. So cute♡
It's foil, not metal.
I love this poster! It looks exactly like my cat and he tends to knock stuff over exactly like this so when we showed it to him, he knocked it over.
고급스럽고 이뻐요
Плакат отличный, точно такой же как на картинке, был прислан свернутым в рулон вокруг жёсткой трубки. Трубка лопнула, но плакат не был повреждён! Очень довольна приобретением
Very good quality, better than I expected and super fast
Very happy with print and very fast delivery!
Perfect. It's not paper, it's like tissue. I like it.
Very nice poster on durable material.
Very sweet, good quality, great photo and came very quickly to
excellent canvas
I love this poster! If you have a tuxedo cat, you need this! Shipping was quite fast, and store took care of wrapping as well. You can tell this isn't the high end quality. Regarding to its affordable price, it is still good quality. Highly recommend you!
love it! great quality and reasonable postage time.
Very good quality, fast delivery. The poster itself is slightly larger than the size, literally half a centimeter, but counting this less neatly looks in the frame. You can cut it, but I 'd be afraid to spoil it.
Very good Compliant
Very good quality.
Just as described. I loved it!
absolutely Puuurrrfect. love it.
Thank you for the good product!
All as described