Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent product shipped well and also send gift thank you store
замечательная люстра! очень довольна покупкой, почти в 3 раза дешевле, чем в наших магазинах
Светильник супер! Шёл до спб 38 дней. Доставили до адреса яндекс доставкой. Очень понравился. Яркий, кухня 11 кв.м. Даже слишком ярко, если ставить на максимум. Пульт работает отлично. Крепиться легко. Смотрится дорого богато. Купили за 4976. У нас в магазинах такие по 11000.покупкой очень довольны.
Lamp Super! Went to St. Petersburg for 38 days. Delivered to the address Yandex delivery. I liked it very much. Bright, kitchen 11 square meters. Even too bright, if you put to the maximum. The remote works fine. It's easy to attach. It looks expensive rich. Bought for 4976. At US in stores such on 11000. purchase very satisfied.
Товаром довольны, все качественно выполнено и соответсвует описанию, продавец отвечал на все вопросы и был очень вежливый, доставка до двери и пришла очень быстро что очень удивило, спасибо продавцу за подарок)), будем заказывать ещё
Может я немного переборщила с размером, но в целом смотрится неплохо. Цена отличная. Качество хорошее. Приятный тёплый свет. У меня лампа коричневая, сейчас такой уже нет. Шла долго. Пришла в целости. Муж и я быстро повесили.
Maybe I overstepped a little with the size, but in general it looks good. The price is great. Quality is good. Pleasant warm light. I have a brown lamp, now this is no longer. It's been a long time. Came safe. My husband and I hung up quickly.
Отличная люстра. Светит ярко! Доставка конечно не очень быстрая, но все пришло в целостности.
Great chandelier. It shines bright! Delivery is certainly not very fast, but everything came in integrity.
до Израиля шло долго и не отслеживались совсем. продавец отвечает быстро. лампа была хорошо упакована. качество отличное. переключатель работает хорошо, много режимов. холодный белый, теплый белый и жёлтый свет. на максимуме светит сильно. можно приглушить свет до полумрака.
It was long before Israel and did not track at all. The store answers quickly. The lamp was well packed. The quality is excellent. The switch works well, many modes. Cool White, warm white and yellow light. At the maximum shines strongly. You can muffle the light to half a mind.
Как в описании. Доставка в Москву в течение 31 дня, курьерская доставка.
Очень длинная Доставка! 79 дней до моего почтового отделения (Израиль). Ожидаемый продавец использует немного более быстрый способ доставки (несмотря на корону). Я почти думал, что товар не прибудет... Для самого продукта. Все в порядке, выглядит хорошо, работает нормально. Определенно дешевле, чем покупать такой роскошный кулон в местном магазине осветительных приборов... Пульт дистанционного управления также работает. Не уверены в общей мощности. Люминесценция довольно приличная. См. Фотографии для справки. Освещение 6-7 м2 довольно легко. Зависит от установки высоты. Установка проста. Настройка длины/высоты колец тоже легкая. Очень удобный способ. Плотно крепится к потолку с помощью 4 винтов. Общий опыт довольно хорош. Надеюсь, что продукт является надежным и прослужит несколько лет. Сообщаем только время. Высылаем посылки
As described. 31 days shipping to Moscow, courier delivery.
Very long shipping ! ! ! 79 days to my post office (Israel). Expected store to use a bit faster shipping method (despite the Corona). I almost thought it wouldn't arrive... To the product itself. Feels OK, Looks OK, Works OK. Obviously cheaper then buying such luxury pendant in local lights store... Remote control works OK too. Not sure about the total wattage. Luminescence is pretty decent. See photos for reference. Lights 6-7 m2 pretty easily. Depends on height installation too. Installation is easy. Configuring the length/height of the rings is easy too. Very convenient method. tightly attached to the ceiling with 4 screws. Overall experience is pretty good. Hope product is reliable and will last for couple of years. Only time will tell.ץץ
Доставка долгая. Люстра отличная