Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Товар продавец отправил быстро. Пришел на почту. Коробка вся измята но бра целая. Проверили работает.
The store sent the goods quickly. Came to the Post Office. The box is all crushed but the wall is whole. We checked it.
looks very beautiful when lit. But the material is not glass as I expected, it feels more like a rubber.
заказала два чёрных, приехали разного цвета. обидно конечно. но товар хороший
Product excellent. Very easy to install. Took me 20 min Two lamps were installed.
Товар получен вовремя и соответствует описанию. Отделка на конце светодиодов заслужила бы более тонких наконечников, но в целом освещение соответствует нашим ожиданиям.
Article received within the prescribed deadlines and in accordance with the description. The finish at the end of the led would have deserved finer tips but overall the lighting meets our expectations.
wow great light! it's hard to show picture cause the light is strong
доставка быстрая,товар не отслеживался.упакован хорошо.как светит не проверяла,позже дополню.вообщем товаром довольна
Delivery is fast, the goods were not tracked. packed well. as it did not check, I will add later. In general, the goods are satisfied
Мои два приложения прибыли быстро. Они были прекрасно упакованы и хорошо защищены. Они очень красивые и работают очень хорошо. Они достаточно светятся для комнаты.
заказал второй раз, второй раз заказ тоже пришёл очень быстро, отличная упаковка попросил продавца добавить выключатель и провод он конечно это не сделал...
My two wall lights arrived quickly. They were perfectly packaged and well protected. They are very pretty and work very well. They light enough for a room.
Ordered a second time, the second time the order also came very quickly, excellent packaging Asked the store to add the switch and the wire he certainly did not...
Доставка в Израиль за 2 недели! Отлично упакована. Проверил, пока не установил.
Delivery to Israel in 2 weeks! Well packed. I checked until I installed it.