Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They look great
really good feels great, but as soon as I opened the package, fluff came off the glove, so I don't know if I should wash bc I stained them. I do recommend just being careful washing them
Very nice
For 18 hryvnia, though my friend came perfect for me! I advise everyone❤️! Thank you aliexpres
10/10
Very warm and warm
Very good and soft, I liked
very cute!!
The deputy came in two tizhni, everything is fine
Fast delivery and accurately description, my daughter is happy
very cute and comfortable.
All as described.
Really soft and lovely!
O top
Warm, can be used outside of just cosplaying or dressing up! Especially nice for the autumn months. Fast shipping, lovely quality. The pink parts are also sown in, not printed on.
Soft
Thank you very much
Very cute wonderful the glove came with a thread shredding but I have already solved
Super
Mittens like Sami, yak on svitlini
The style has been better than expected 10/10
Excellent gloves warm comfortable, the quality is super!)
absolutely perfect, looks exactly like the pictures and is very very soft.
I recommend it to the 100%
Tou satisfied with my purchase, and exactly as I expected, equal description and photo.
Very nice and soft.
Everything is fine, the trochs were washing the threads, that pershi 5 hvilin, the wool fell on their clothes, but everything is fine!
these ones are even softer than the white ones!! i love them both so much
barely shed at all, very soft and nothing about it is scratchy :] came with a random rope for some reason idk, overall very cute!!
All good and fast
Yakiste is good. Children
Everything is perfect and very good quality for the price!
Great quality
My daughter was happy with the gloves, they are very cute and soft
The power has arrived, and the mittens are very warm. Recommend)
Very comfortable. I recommend
SuperI put the habit and they suit me well
cute gloves. well worth the money
Great quality!
Very nice and very fast delivery
very cute
…
Exactly as the picture
Everyone is super, everyone is satisfied, I didn't communicate with the store, there was no reason, the goods were sent quickly the next day after the order was confirmed
My daughter was happy, size is for a teenager.
They are beautiful! Just as it looks in the picture! Arrived super fast and well packed! I highly recommend them
Good MTT product, delivers what it promises, heats MTT right in the cold and looks good in the hand
Pata Gato
Very soft and beautiful
super cute!! however one of mine came without finger holes?? comfortable and warm regardless :)
Cute
Very cute
Very soft, very good quality
I liked it alot alot alot
so cuteeeee
Very cute, warm enough (enough for me) the size is a little small on my small hands, it's a minus)):3
Very nice
I love them, very fluffy and accurate to the photos!
The material is nice warm and very soft. I definitely recommend this product since there are many others out there who will scam you. This one doesn't. My little sister is in love with the paws.
They are comfortable and soft, color same as the photo
Everything is super, but it seems a little dirty, but most likely it is the color of the gloves!!! All Super, I advise
It's so cute.
It all came and fits like a long thank you
It's cool and warm❤️
The product arrived well in time and shape thank you
Hurray in winter I will be a pull and I will not frostbite the pens, but how then to jerk off if I freeze the handles?
Warm, soft and comfortable
very soft and warm! doesn't shed and is super cute! looks like displayed pictures
Great
Great item fast delivery
It wasn't the first time I got it, but it was cute.
The gloves are not very comfortable, they are a little cold, and they are very nice and warm
Garna Yak. all yak in inventory. shvidka delivery