Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good sweater, delivery 12 days to Nizhny Novgorod.
Nice sweater. The material is pleasant for growth 186 well. Measurements XL shoulders 44 sleeve 61
Really good thank you
Great turtleneck. My dimensions: Height 182 cm, weight 80 kg. I love things tight (fitted, so as not to hang out). Took Euro L. A little stuck thread, cut and pressed.
To the touch pleasant. I do not measure, I do not know how it will be.
The quality is excellent! Very nice to the body. Size XL-Russian 50 R.
Trichki dark color night in the photo
Got in size perfectly. Height 178, weight 92. Nice to touch. The fabric is good in quality. What will be after washing-let's see.
At 52, not very large, like a turtleneck. The color is calm, the quality is good.
8 days delivery. Turtleneck is not thin. On the height of 174 cm. And weight 73 kg. Ordered XL, it was necessary to take a smaller size. Turtleneck is pleasant to the body, soft to the touch. Sewn neatly.
Great quality! Smells pretty ok, as regular new clothes. Soft and silky to touch.
Cool turtleneck. Many thanks to the store!
The quality is good sewn qualitatively.
The quality is pleasant, in the cold we will look in the case.
On the height of 185 cm perfectly sat, the material is very pleasant to the body
Great turtleneck!
Stitched qualitatively!!!!! Very satisfied!!! Thank you!!!! I recommend!!!!!!
Not a bad sweater! Without special claims, 100% synthetics, but tactile very pleasant, thick sweater, heavy. On height 182 and size 48-50 took L, well approached. Thank you to the store, the goods came on time. To St. Petersburg came in 20 days.
I 've been looking for a turtleneck for a long time. The quality is excellent, took on a test. Size 2HL at my 175x84 kg just right. I will order more
Excellent quality!
On height 180 cm size XL long
I was very pleased
Cool soft. Sooo U liked it . I'll order a couple more colors. at 48 I ordered XL
Good quality and warm fabric. A little elastic (some % elastane)
Good turtleneck. Viscose with synthetics. On height 180, weight 82-size XL came up perfectly. Ordered 12.09. Got 27.09.
The goods are of excellent quality
OK
The quality is unexpectedly good The size is also accurate I'll wear it well.
Excellent! Good material. Beautiful and great finish. Recommend.
Very good and quality sweater. Rarely I order men's things, but this time I decided to order a spouse for the winter knitted golf. I chose a maroon color. Very satisfied with the purchase, the quality is excellent. On the parameters: height 176 cm, OG 100/80/100. Size XL came up perfectly. Delivery three weeks.
Everything is fine, the touch is very nice material for height 171 cm weight 54 kg size s well sat, the only sleeves in the length of the length (ideally 1 cm longer))
The quality of the turtleneck is excellent. Delivery lightning. The dimensional grid is correct. I recommend to buy. To the store Thank you very much.
Very good turtleneck, quality, super, I recommend
All is very good
Good thing quality
The quality is according to the price
Thank you. Very beautiful
Read reviews take on size more tightly fits that thick hardly tight and sewed norms
Very fast delivery. The first vzlyad very high quality product, time will tell
The quality of the norms, the size corresponds. The price justifies, I'll order another one without a collar
Great turtleneck! All seams are neatly processed, pleasant to the touch. The husband is happy, the thing looks stylish and high quality. On the size 46-48, ordered L, came up perfectly. It was possible to order m, but then it would be strong in the guise. An interesting pattern on the sides and on the sleeves, in the photo it is visible, makes the thing more interesting. A wonderful option for autumn and winter. We will order more in other colors.
OK
Quality is good, it came quickly in Mo 2,5 weeks.
Turtleneck is really warm, fairly dense, soft and pleasant to the body, neatly sewn. I took the size L by 175/ 80 kg-sat perfectly, as I love the figure, it fits nicely and looks, the length of the sleeve as needed. The color of the green is slightly different from the presented photo, it is not so bright, more swamp.
Thank you very much. The quality is excellent. Order more different colors
Great turtleneck! Warm, soft and to the body is very pleasant. The dimension table is correct. To the store Thank you very much for the fast delivery and good goods!
Sweater of good quality, corresponds to the description.
Very good quality, I advise
Fits the description, shipping, delivery fast, recommend and goods and store
Super good pull
Super
Very good turtleneck. Soft material, quality sewing. Seller Super! Quickly sent. To the mosquito. 9 days
Good turtleneck. Dense. Inside is a soft pile. At 178 and 94 kg came up perfectly. If the height is larger, then the sleeves will be short.
OK
I do not buy it for the first time. Quality at altitude. very warm. On the body is pleasant without a T-shirt. The first sweater has been a year, and it is as new and pleasant on the body (frequent use, more than 20 washings). Just took the color variety. Recommend. My size is 52-perfect.
Height 170, weight 65. She sat down. The gate is slightly higher than expected, but under the jacket it is.
The quality is good, as in the photo. But it came with a slightly spacer underarm on the seam, I had to sew it.
Thank you jacket great
The quality is good, the color matches. There are nuances in size. I recommend to blow one size larger.
Good qulity. 10 days delivery.
Turtleneck of good quality, I recommend.
Turtleneck is cool, the size on s-m took L, went perfectly, the sleeves are not short, sits on the figure, but does not fit. The material is soft, pleasant.
Match the pictures from the store. Without sticking threads, without marriage. The seller helped to choose the right size by parameters. Sleeves are not short for height 175.
I liked everything
Correct to the description.
Good sweater, buy on size larger
Excellent product quality. Seller congratulations. Thank you.
Nice sweater
OK
Very good sweater! For the price is unbeatable.
Turtleneck of excellent quality. The dimensional grid is correct. I recommend the product to buy. delivery is super fast!
Excellent quality, comfortable and warm.
Good quality. I liked it.
Sweater is very good quality. Quite heavy, medium tone. Free for 182/86. Just for me.
Quality, if you take will not regret. I like it, recommend
Arrived in two weeks. At 50-52 weight 83 and height 182 XL approached not in the guise, but the sleeve is short of course. The color is almost black, as in the photo of the store, I have a light camera for some reason
Excellent goods, at a height of 180, 70 kg, L approached perfectly
Quality is excellent!! On the Russian size m took XL
Thin pleasant to the body, warm turtleneck. Size fits! Color too.