Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Came all packed very nice. The cat appreciated positively. I recommend.
I've been looking for a simple solution to keep the chihuahua dog out of the cat food. These clear plastic bowls fit securely in the holder, ( also plastic) but the bowls are tipped toward the cat . For whatever reason, the dog hasn't even tried . The cat's been giving him the side eye while eating, but even she is starting to relax about it. I chose the brown dish holder , which is more of a bronze tone, and blends into my hardwood floor.. I'm kinda sick of bright colored and cutsie pet gear. Try these... you'll like them! PS: i use one side for kibble, and he other for canned food. These arent really for water. Use separate water bowls
Super cute bowls for my kittens. Two of them share these bowls for water and dry food. It's not really easy to remove the bowl. But apart from that, it's really cute and looks good around the house. The mouth is wide enough for two 3 month old kittens to use together. It's see through so I know when they need a refill.
My husband has been reading that cat's need to have their food bowls raised slightly off the floor for better eating ergonomics and comfort. I got this and it has been a perfect solution. They both adjusted to it very quickly! The bowl shapes are very easy to clean out and there is a little lip that they stick into that helps prevent them from tipping over. I might even buy a second one so that both cats can have their own feeding stations.
Very beautiful bowls!! My cat immediately adopted them!!
This is a really nice plastic bowl set. The cat-shaped bowls are cute and the raised stand makes eating a bit more comfortable for my cat. I've ordered a few of these and overall they are packaged extremely well to protect them from cracking or breaking in transit.
According to the description. All plastic but seems solid. Fast delivery. My Pixel cat is delighted.
Lightweight but plastic is durable. Everything came safe and sound, the cat is happy :) Thanks!
The angle position doesn't work anymore. It doesnt stay tight enough so it just slides back down to the level position, when my cat bumps it
Great product. Arrived very well packaged. My little girl is happy with her new bowls. Thank you for sending it fast and the precaution taken to avoid any breakage. Thank You
Shipping super fast. Cat happy
Good cat bowl, i like it
We had small stainless bowls and it seemed the girls would never finish their wet food. They have been doing much better with these dishes. They are easy to clean.
Super, very nice the presents and cat Tez satisfied as seen! Recommend warmly
These bowls are super cute and look great. My cat like them because they are clear. They are easy to clean and feel sturdy as they are plastic.
Bought this for my aging cats thinking it would help them eat and swallow better. My kitten loves eating out of them! Not sure if these bowls are actually helping anything but they are cute and my cats are eating out of them. However, I will agree with some other comments. You really can't put water on one side. The bowl doesn't hold much without spilling out. So I use both bowls for dry food and keep another bowl for water. If anything, the bowl is cute and sturdy.
My cat seems to like these. I know I really like them. My only complaint is that it doesn't hold much water and it's a little tricky getting the bowl in and out without spilling water. Other than that they are great
This is great! I wanted something that was set up off the floor. These bowls are cute and durable. As well as transparent. Easy to clean. The base is strong but springy and easy to pop them in and out. Highly recommend!
I have an elderly cat and thought that the slight tilt and elevation of these bowls would be less strain on her. It's super cute and she does seem to be doing well with it. The only thing I would mention is that making the bowls a little more easily removable from the base may be helpful, especially when refilling the water bowl. Overall, glad I purchased it.
Very cute and well made. Seems to be helping my cats, they haven't thrown up since we got it 2 weeks ago. We use both sides for food though. Cant put to much water in it with it spilling onto the floor. My girls drink a lot of water so we need a big water bowl
This is adorable and came super fast - my cats decided they won't eat out of the food bowl we've had for years, so I ordered this! My cats are pukers so hopefully the elevated and tilted bowls help. I like that the bowls are small so food doesn't go bad sitting out, and they "screw in" to the base so they don't knock over, and it's just overall adorable!
I have one cat that throws up almost every time she eats. I’ve used every commercial brand for sensitive stomachs and a few of the veterinary brands over a span of 3 years trying to get her to stop. This was a game changer. We’ve had the bowls for about 3 weeks now and no throw up AT ALL. We do find ourselves filling the bowls more often since they hold less food/water due to the tilt but I’ll gladly do that than clean up puke every day.
First and foremost this looks great just like the other petkit products. I took 1 star off because it is a lot lighter than I expected and the base feels a little cheap
I bought 2 of these for my cats. Cats are happy and I am too. Looks very good and easy to clean.
I really like this cat feeder its raised & the bowls are tilted which is much better for my cat he's now stopped vomiting. Its also very well made & the dishes are easy to remove and clean.
She has stopped vomiting and likes to eat out of her kitty bowls! I have some trouble getting the bowls out of the holder and so I just clean them in place!!!! Glad I got them. Thank you.
It’s definitely very cute and the cats can easily eat out of it.
I like the new feline eating bowls, but the holder has a bounce when you are trying to take one out. So, I had my husband place a thick piece of firm packaging foam underneath the two bowls so that when you press down on the holder it does not bounce back and splash out the water in the other bowl. Sometimes it takes a couple of tries to remove the bowls from the holder.
This pet feeder is very small and cute, and it is very practical and durable. The elevated bowl is designed to release pressure from your cat's neck, making him more comfortable and happy while enjoying his food. At least, for my two black kittens it works.
Very cute and a perfect height for my 7 lb. cat.
I love these but I could change one thing it would stay in the hole a little more secure
The bowls are a little small and wish it had a better way to attach the bowls into the stand instead of the twist/lock. Easy to clean.
Cute and they work not very sturdy but for me still feels a little flimsy
The product is very light so when the bowls are almost empty my kitties push the bowls across my hardwood floor. I’m going to have to buy a mat to put under the product. Hopefully that will keep it from sliding. On a positive note, my kitties do like eating out of the bowls.
These are nice quality bowls. Appear to be good construction. I like how easily they clean. Additionally, there is a lot less mess than with the previous dishes I was using.
The bowl is cool, came quickly, packed very well! I do not know it will be convenient for the cat to eat from it, it seems a little too high.
my cat loves his new bowls easy to clean and holds alot of food
My cat loves it
Very nice. Just like on the picture.
Super bowls! I recommend! Packaging is excellent, delivery is fast, very convenient for animals, no smell.
Super speedy delivery to the UK and my cat loves it. Best purchase of this year :)
Pros: silicone pads on base to stay in place, bowls can lay flat or tilted, bowls is raised for better neck support, wonderful customer service. Cons: there are no replacement bowls. I like to put bowls in the dishwasher each night.
My cat was shy about using it since it’s new and he’s not used to it but he’s warming up to it now. Very well made.
Very nice I am very satisfied with my purchase thank you