Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Excellent… Very nice recommend Recargardo to the light (decorative pebbles glow)
The work great! Only 2 weeks shipping.
Cool pebbles. Will look cool in a flower pot
Fast delivery I will recommend
works well, fast shipping
Are amazing super recommended came before tienpo… Incredible without doubt volbere to buy Many thanks saludillos…
All well arrive the product in good recommended condition
Awesome. Bag was torn seam and parts stones were not in the package. Probably the more in stock.
As described
perfectly accurate and glow really well. the shipment was also quite fast. highly recommended. thank you!
The stones are smaller than expected. Best Light under UV light. For the garden I recommend an indirect UV lighting to the stones. For the crowd somewhat expensive. 1kg for €'s would be better.
The item arrived well now regarding the quality ps is more or less, with the phosphorescent not shines more.
Good stones and light perfectly in darkness well. But the expected that they will be more (((they are small in size 5-6mm
Fast delivery but 1 bag of the 4 arrived open with a lack of pebbles in it
I recommend this product Thanks for the fast delivery and I look forward to use your product thanks again
sympathique
On May 12, he paid, received June 14...
Thank you for the parcel, everything is fast and safe. I recommend all this store!
Everything works, from the light of the lamp is also recharged, although the instructions are drawn only from the solar color
Very nice stones no doubt will look great in my plants thanks mmuy fast shipping recommend
not so bright
Fast shipping 10 days
Las stones are identical to las of the image. Only missing place them in the garden to watch how look!
they dont glow outside so not for out door use, they do show a bit my night lights glow on them sono good for what i needed, the delivery was quick
perfect
Damage does sees almost no night then it will pebbles decoration for the day
Very fast shipping as described
Very nice. But it's very small.
All packages, good packaging is kept.
Annealing extreamly beautiful. Have long customs located; I suspect that they a drugstest have done. ;)
Very beautiful
They glow in the dark with a good exposition solar, only in little small
She is very pretty, I think she was a little bigger but she is a little too small thank you to the store.
It is very good. I love it. thank you very much to came fast. very well!!!
Perfecto
It’s not as luminous as depicted: you can see the stones in the dark but they do not glow or radiate light
Arrived, will do the test and back to talk.
Luminous plastic balls will find worthy application on my country area. Not know whether to glow in the aquarium. You have to experience thanks to the store, and recommend the store. Seller.
Wow beautiful
Are the same as the image. If you shine at night
Charged, glow in the dark!
For some reason thought that size products had to be more, but generally not bad
Great Stones. Fast delivery, thank you!
In principle nicely. When the test will leave feedback.
ok
Smaller than the picture does not let it appear
Fast delivery and product compliant but there is no quantity ordered... for 200ex j'en got-barely over 100...
They are tricked color but the product fits the description and I have been back
Super store. Highly recommend shopping U this seller. Worthy command. Thank you
By local poczte came after two months but the rest OK
Little bags! Not sure there are 200 stones in it! For the price and the size of the bag I find a little expensive finally!!
They are cute and send it soon and clear recommend this store
Before Time consistent description
Think more stone small dish
All packed very well and dry arrived, am satisfied, only some teur I find for the small quantity.
does not really glow...
Glow well, but very small. Suitable only for home decor and crafts. You can't even see them in the garden. The size is about 1x1 cm. If you pour in a vase, it will be like a night light
So-so. Not worth your money. It doesn't shine long. Just multicolored stones (plastic like). The price is very overstated.
Bright very little time... They lose the brightness very quickly .. Disappointed.
Todo correct, very fast.
Must Nich test, but looks good.
Shipping to SF 3 weeks. 1 pack scattered, well, that total packaging intact. Check in the dark in the bathroom, lit. Let's see, as will glow at night on pathes
Luminous stones same as in the photo, very fast shipping, excellent store. Sympotic stones. It's not big, but I got the reviews. It didn't shine immediately after unpacking, it lit up for a while and lit up. I'm happy, while I took 400 pieces, white.
Norms glow...
they look nice but o expect to have rock but this is plastick and they dont shine how they say in desxription
Very satisfied
Received thank you. I recommend store. Good night good morning good afternoon have you today and always thank you besitos bay greetings to everyone and I am very happy!!
For small decorations, a pot, a glass bottle
Very well packed.
Item arrive very fast to Latvia . Quality and amount like describet .Thank you !
Terrible!!! I live in Israel - it’s summer and sunny all day!! The rocks have been out in the sun for 2 days straight and no light! I want my money back!!
They glow super cute when you put them to charge with sunlight.
Very nice something small
Topppppp leuk leuk topp
Stones match the description. Shipping 2 weeks in Moscow region. Postamat 5 post.
Beautiful. Glow in the dark. The children divided in half, each did its own work.
Very small, not worth the value
The brightness is average .. not very visible at night
Great, thanks!
I love, I'll in recommended other to put in my garden
Came in three weeks, cute
Nice, Hope it works
very good store
Very fast delivery. гood communication
Disappointed very small It takes a large amount to do a few things 5 bags on the photo the majority of the bags evacuated color all mixed
Plan to fill these rocks and sand in transparent vase and enjoy night glow.
Smaller than expected. Definitely not worth 6 USD ($3 shipping) and they don’t even glow at night.
All very well, but I thought they came bigger and they're nail size.
Tried and it's not working
That shit is full. Spread in the flower, nothing glows
They don't warn q but it's totally dark and they don't see each other.
Come quickly. In the light quite unraised, but in the dark glow bright. Recommend
Pas encore essayé
A grade
doesn't glow in the dark
For now haven't tried it
Me encantan
Came quickly, at night pleasantly glow, shoot the star for poor quality packaging-both packages on one side were not sealed or torn because of the quality and quality of the package.
Very nice. They are exactly the same as the description photo, both colors and shape. I really like stones.