Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I can check the security at any time. I think it is necessary for every family to have this kind of equipment. I will install another one in my office.
Very good product and very useful. Thank you
Exquisitely quick delivery! Everything was fine.
Wanted a camera for indoors when I was away on work travel. This is great. I set it up in the living room with views of the front door and rear doors. just plug in. I downloaded the app and set up on my phone. Now when I am away I can open the camera on my phone. Nice solution for some piece of mind.
Works great for the price. You can download the app for the phone but it really only works great with the main app. I used the second app my husband has the main app.
Ok look, if I can install this, ANYONE can. I got it to keep an eye on my teenager when I have to work late. For the price, ease of use, and quality, you can’t beat this.
Produce works fine and is as promised.
Love it great camera. The only difficult part was figuring out the wifi all you have to do is make sure you have a dual-band router then when selecting a wifi network you should have 2 options your 5G and 2.4Ghz (For example NETGEAR and NEATGEAR-5G) once you connect to the 2.4 wifi frequency the set up is easy following the app instructions. I also recommend buying a memory card other wise no videos will be captured only pictures......side note for where you place the view my view captures cars passing by and the downside to that is at night its sensitive to the car lights so Im notified every time a car passes by and I assume it's someone at the door but this only happens at night time and I have it set up for low on motion sensitivity besides that motion sensitivity works fine notifies me every time someone comes to the door and captures a video.
I'm a retired IT professional who uses everything from Alexa controlled lighting to bluetooth transfer between devices. So when I moved into my new apartment, I did a lot of research to find a security system that wouldn't need to have a wired connection and would send me alerts while I was away from home and this fit the bill perfectly. I'm extremely happy with my choice. There was an initial free 3 month cloud storage, but the bulb has a slot with for an sd card that I use. It doesn't rotate but who needs it!? For my purpose, I just need to know that someone is in my apartment who doesn't belong and this bulb camera does just that and once I received my alert on my phone, I just have to look at the recording and call the police or alert management. I ordered a second one to place in the light outside my apartment door which also covers the exterior entry door
I’ve had expensive cameras in the past at my businesses. I decided to go the cheaper route for my front door. This is perfect!! You can see it on your phone from anywhere. I like to use it when someone knocks on my door so I know who is there before I answer it. I am not using the cloud service because I really don’t need to. It works great during the day and at night. You will not be disappointed this is a great buy. // Just twist it in. Setup the app. Connect that to your WiFi and your done! Make sure you set the bulb on the 2G WiFi network. Doesn’t support 5G.
The camera work very good! Easy to seting, The camera have good quality imagine I recommend this seller 100%
Amazing camera ,Buy it you wont regret it , but its only for 2.4g routers!!! lots of features you get an alarm when someone enters your room and you can see the footage at the exact time you want , and you can hear what peolpe are saying , for this price the product is amazing!
Order received in good condition. Thanks.
Loving this over the 3 months I’ve had it. Great app that’s easy to learn. Thanks!
I already had BlueIris software and was looking for something inexpensive and easy to integrate to the rest of the house. This worked flawlessly. I found the IP address by looking at the leases in my home router, told BlueIris what the IP address was and the admin name and password, clicked the scan button and almost immediately the camera was showing pictures and allowed pan / tilt control and sent audio with the picture. I was able to access the configuration pages using nearly any web browser from Chrome, Firefox, Midor,i Konqueror (the last 2 are from my linux computer) to set IP addresses, bright/contrast, color saturation, audio settings and much more directly from the web page. Very nice. My only complaint is the tilt alignment is a little off. It will not look past the up vertical mark while it will look almost directly down into the base of the camera which has no usefulness at all. I don't need to look at the plastic, I would rather see the alignment look a little past the 90 degree vertical mark.
Works pretty well, faster response than other cameras. Good picture, easy to use.
Love everything about this camera and its set up. It worked immediately and is still working. Sometimes it loses the connection, but I can get it back with no fuss.
For the money, this is the best pan/tilt cam on the market as far as I'm concerned!
Bought this as a gift for my mom to keep in the house to watch the dogs while we’re all at work. This works amazing, super clear picture. Totally comparable to the super expensive competitors
Does what it says in description, just have to get the proper angle. Satisfied with the purchase!
OMG, the HD picture on this bulb is much better than all my other light bulbs. I would buy more but I don't need anymore, the app works great and I had no issues yet.
I cannot say enough about how happy I was to find this product. The quality is far better than I expected. Great product. Reliable, easy to set up, versatile. Great app for remotely controlling the cameras. Just fantastic!
I got this camera to keep an eye on my baby when I'm not there. Feel more released now since I can always open the iCSee to watch what's happening there!
Very easy to set up and install, the resolution of the pixels is very easy to use. I think I will introduce others to buy
I bought this for my living room. It's actually better than I expected it to be. The image quality is good, night vision is good too. I like the playback feature as well. The set up wasn't hard at all.
I personally think it worth the money to have a product both can light up and monitor the room/front door. You can hardly tell it is a hidden camera, which is awesome! The 360-degree angle camera is a little bit skewed but it works just fine. So far so good, I probably gonna buy one more.
This bulb camera is pretty easy to install, it works great with my existing E27 socket, just like replacing a normal light bulb. You need to keep the light switch on to keep it working, you can turn on/off the light with the app.
It was installed at the back of the house for added security. Nice lighting and the 360° angle is a plus. Just purchased another. Both were given as gifts
As easy for the other cameras to set up. No need to touch your wireless system. Need a smartphone to set up, like the others. Been a couple of month and no problems.
Easy to set up when you follow the instructions. Happy with the purchase, highly recommended!
I bought this product so that I would have security cameras in my home. It works well and gives quality video and images. One thing to note is that you need to have extra storage in order to actually record the video...
This camera is awesome!!! If ur having trouble connecting to WiFi do not use 5g!!! That’s why it’s having trouble! The camera quality is great!!
This is a great product for a great price! The setup is very easy. You download the app and can control everything through your phone. Very clear pictures/videos. Good for pets to talk to while at work. Definitely buy it you won’t be disappointed!
Very easy to install and set up, under 5 minutes. Picture quality good also. I think it is a very reasonable price for this product.
I am a big fan of this system. The camera is cheap and high quality, it doesn’t have a necessary subscription.
Highly recommended, great product. Quick shipping , easy to install. Will definitely purchase more for home use and great gifts idea.
We got this to use for our front door. We have many other cams that are stationary, we got this one because we can pan tilt and zoom in practically all directions. We use Ispy connect to record motion and after setting the cam up on the android app it told us the ip address of the cam so that we could integrate it with our Ispy. We were able to set up the email feature and it works great. We also get motion notifications on the phone from the app. Overall very pleased with this cam. Also,we get alerts on our cell phone when it detects motion, so we default it to point at our front porch. Then when we get the alert we can talk to the person at the front door with the 2 way talk feature. Definitely worth the price.
very very very happy with this product! really took my time to buy it or not and finally decided to buy one for my kids room. the image quality is just like any other expensive camera with great night vision, I just bought my second one few days ago and I’m planning to buy couple more.
I ordered this because I needed a couple of inexpensive cameras inside the house to monitor my elder mother-in-law for falling. I work from home in a downstairs area and cannot always hear what is going on upstairs. The camera was not hard to set up and has functioned as expected or better. I am ordering a couple more to cover some missed areas in the kitchen and laundry.
The package was new, in perfect condition any damage at all and it comes with the memory, usb and another accessory. I installed the app and it works perfectly. I'm very happy with my purchase and fully recommend the store! Very easy to follow the steps.