Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have a small Chihuahua pup that despite its size is a destroyer in spirit. She likes to dig around and climb into places you wouldn’t imagine she’d fit in. She goes through toys and gets bored quickly. So I was on a hunt for something she hasn’t had before and I think I found the one! This is really entertaining, she looooves digging into the cube and getting the toys. She also likes to just jump into the cube and stay there and jump out of it, scaring family members. One time we even saw a running cube - she was that furious. Definitely recommend.
Don’t think this will last long with big dogs but my tiny Pekingese loves it
I gave this to my 35 lb Aussiedoodle for Christmas. He likes all the bones in it and really likes to stick his head inside to see what else is there. Didn't keep him as occupied for as long as I thought, but so far so good.
Bought this a month ago and it’s still my pup’s favourite toy
My dog loves tug-o-war with the bones, squeakers making her excited
Recommend adding treats to the cube for extra motivation
My cat also took interest in the cube, but she prefers to just carry it around and digging treats out
Squeakers are way too strong for my ears but my dog loves it!
Our pyrador pup is pretty tough on toys. She loves to tug and shake them hard. This has held up to her play fairly well. One seam on the box did start to open and I had to sew it back up real quick, but other than that, it is doing well. For how hard our girl plays with it, I am happy with it.
I purchased this for a new 3-month old puppy. I was hoping (since he seemed to have his face and teeth in and on everything) that maybe he would enjoy pulling the bones from the cube. He loves it! The only reason I did not give it 5 stars was because the cube would not hold its shape and I kept having to “unflatten” it. It is durable and seems to be withstanding all the use and abuse he gives it. Definitely would recommend to keep an inquisitive puppy happy.
Great service, fast shipping, just in time for my pup’s birthday
My little Havanese has such a fun time getting the plush bone toys out from the inside of the plush square holder. Each bone squeaks and that just adds to the little guys fun! This toy is being enjoyed very much.
It is adorable in person and my little Boobaby loves it. He drags the whole thing with him everywhere!
Holds pretty nicely
Bigger than expected. My dogs love this
My pup loves this toy she carries around the bones and I put the other bones in the holes and it’s fun watching her pull them out .She also loves the cube she swings it around trying to get the other bones out of it .hour of fun for her
Keeps my pup entertained
Love playing fetch with these bones as my dog didn’t enjoy digging them out
My dog loved pulling the bones out of the box! She really enjoyed it and after a few tries learned to get them out quickly. The toy is not very tough so not for aggressive chewers.
Will definitely buy again once my pup is done with the current one
For small or medium-sized pup will be great. Mine is on the bigger side so the cube is not that interesting for him but the plushies are a hit
Awesome material, holds well
The material is still tolerating my quite aggressive pup, the seams are high-quality and the squeakers are loud, just like my dog likes it
My dog is obsessed with this thing! He’s a curious little pup who likes to explore all places he is not even supposed to explore so this is a match. Suitable size, pleasant material, and the toys are squeaky. The squeaks are strong and I can hear them all day. The pup is having the time of his life. To make it even more fun, I hide not only toys but treats inside – this way he’s even more motivated to dig and only cares about the toy. Great distraction for the dog. It washes well and has hold up nicely for the last 2 weeks of active play.
Squeaking and digging all day
Looking just like picture
I love the vibrant colors and how happy this makes my dog
This is a fun toy for smaller to medium breeds. My pup is hyperactive and likes to run around and dig into things, so this is a perfect toy for him. The hole is just big enough for him to take the toy out, and the toys are high-quality as well. The squeakers work perfectly and are still working after the wash. Material feels nice and soft, although I’d prefer it to be a bit sturdier as it tends to flatten when my dog is too rough with it. Otherwise great purchase.
Appropriate for moderate chewers