Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Light, soft-just lovely
Very good shoes wear 37 took 39 did not go with a toe most then came very quickly with the store did not communicate
On a very cold winter will not work, rather an autumn option... The quality of the material is doubtful... The size is perfect and convenient. Enough for the season ....
Ordered 39 size wear 38. Well approached, well, we'll see the quality. I hope for the winter enough.
Top
Very nice, I really loved the product, thanks to the store, I recommend it.
Cool Ones
It came quickly, but the goods are flared on the seam!!!!!!
Good ones
shoes are very satisfied, stylish, high quality, convenient! Delivery is fast enough.Seller agrees to change color I have a second pair ordered.very beutiful. well satisfied with the service of the store.
Boots are not for the winter, but for the autumn, for its price the most it is, the lock on the left boots
Good ones! But not in the cold winter.
Boots came before time, everything corresponds to the goods is happy thanks to the store
The fur inside is very thin. Not what the picture shows. Glue is visible everywhere. But the model is beautiful. Enough for the season I think.
Came crumpled, the fur is different from the declared, thin, for the winter will not work, made of the cheapest material. The most offensive thing is that the store is cheating about the fur... in general quite cute, will go for one season. For such money do not expect any quality! The goods came very quickly 10-14 days to Moscow.
Wonderful I loved the boots beautiful very uncomfortable and takeout
At 40 size only, you can order more, the fur is not dense, the cold winter is very thin, it looks funny on the leg, well now so fashionable)
Beautiful shoes, but came a little crumpled in sock.
Was posted very fast, looks quality. Just thought the plush loose a little, but carefully will last long. Buy again.
Awesome, soft, at its size 38-39 took 40 approached, but with a thick toe you will not wear
Great!Very warm
Abaldene shoes! Warm, light. On the legs are very Instagram look.
I ordered white, came black. Sock is crumpled.
Many thanks to the store the order came earlier for half a month thanks very satisfied
Very beautiful boots, I loved your style and the shape of the unique platform, arrived very fast you are appreciated B)
Warm, comfortable, but gluing to that is doubtful .. I know that they are one-season-the sole breaks at minus 5, when from heat to cold, with the old ones already passed. All the time pasted and still enough. Shit, sure, but I like the model. Summer such with a mesh, spring-autumn, now winter. Summer by the way, too, burst the sole! Cho is not that part of it... Photo 4-at the top of the old, twisted shoe
37, I bought 38, it fits. The inside is a thick layer of plush, very warm, fast delivery, thank the store!
Good shoe, Chelsea, medium sole. The skin is natural with a thick layer of fur. looks great. Delivery 2 weeks. They came in a purgatory bag with no jam. Nothing to complain about. Thanks
Good item, good size, well packaged. Well done store, fast delivery after order adjustment
Malomerka. Small size for size. But very beautiful and warm. Inside have fur. I liked the shoes.
Beautiful, but fur bad in winter will not warm and climb and on the socks remains fur
I ordered black and came in white,
Good shoes, comfortable, size approached
Everything is fine, but there is disappointment, the shoes are small. My Russian size 38 bought 39, but it was necessary 40. They measure two sizes.
Good shoes, inside is not a big fur, for a good winter certainly will not go, but for the late autumn and the beginning of winter, the very thing. Packing is just terrible. The noses broke, well on the inside managed to bend them and they slightly left a trace of the crease.
Very cool, warm, comfortable and go in size
Pocket if awesome nice fur lining haven't worn them yet but are well put together