Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very beautiful, very good material I recommend them to the 100%
Are beautiful!! I hope they are of good quality because the red band is on a material that does not look very resistant
I would like to thank the store, thank you very much for your attention and for the change of address. Is very kind. I answer me quickly, the sandals arrived earlier than I expected and my mother likes them a lot.
Good, light and comfortable
Has arrived very soon. The store very friendly and I send it very quickly., since I have events and I need to have them at home. Very kind. And very beautiful and good as you see them.
Not on a thin leg
They are very nice and perfect number
Bello
Everything came right! But the color I had ordered… was gray and these are yellow.
Beautiful... the s amo...com very dumb. It is the second time that I have asked for them. Very good quality exact size. Without a doubt I will repeat.
Very nice and read fast shipping number perfect
Light summer slippers. Took 39 on the 24,5-perfect.
satisfait de la commande
Parfait
Shvidko came. Vidpovadayuu will describe and rozmir. She will not be depressed. I didn't think the Bob at hand, but it was all gash. No need to be like this product.
same as described
Very nice thank you
Very pretty, consistent with the photo
Take +1 size bigger...perfect.
Very nice and good quality
Very satisfied. They are beautiful and very comfortable, size and as the description, very fast shipping.
Whisperate by yourself, yak by exalted. Rozmir, I will describe it very much. It's pretty. The wicked came to the end of the shvidko.
They are very comfortable and the delivery was very fast less than 20 days. I love them !!
Happy with sandals
Size approx. But not for a slim foot
Beautiful I love just like the photo thank you very much to the store very fast delivery
j'adore
Really loves got here pretty fast
Ok
wrong address on the product thereby making it difficult to get on time be mindful of that next time
I expected something better
Comfortable flip flops, I bought it as slippers. Cool and high quality. Thank you very much
nice.
Same as photo
this are so cute o love them and comfortable
Superb I love. Arrivals earlier than e
Item received! Shoes are amazing they came quick and look perfect.Just take your normal sizing. Highly recommended. Seller were prompt at replies and item is of high quality.
Och hard
Si
Good footwear.
I liked the same as the photo
Look great, but I don't think it will be comfortable to wear, very hard. I did not take them for every day, so I am satisfied with the purchase. The delivery is very fast. Seller recommend
Very beautiful
Delivery speed. Good quality .. Special treat.
The sandal is beautiful and light, I bought number 39 and it was big, Shin 37
They are beautiful and very comfortable, very fast shipping
I loved
The size is the same. The top of the wedges is fabric-you won't be able to go to the beach.
Are on a narrow leg, I have a size 34, I ordered 35-everything is right
Very comfortable and beautiful
The shoes are great price-quality. I will repeat again certainly they are super comfortable
Thank you arrived very well and earlier than I expected
The order was sent very quickly! Lightweight and stylish.
Very very satisfied
Beautiful but got small
Thank you. They're beautiful. Package arrived very fast... I recommend this store
Fast delivery, but they're a little wide
Very light and comfortable, beautiful
Too big, not a stop in the shoe, your foot slips forward.
Very pretty
Wonderful the sandal!! I recommend!!
This one was not so bad. I could just fit my feet in them but, I would not say they’re that true to size either but they’re manageable. My reason for giving 3 stars as well.
Quality for 3cu. The ropes stick out and feel like paper)) but very comfortable. On my foot 37,24 cm perfectly. On a grand scale is also excellent. How soon we will see
nice
Weird. Tough. Not comfortable. Too wide.
I use 37 and I ordered 37 and they are big
I got excited Do not slow and bull rise I will take less and I like it very much
Very comfortable I liked them a lot
Very pretty
Excellent do not weigh are very comfortable
Identical to the photo but legerement wide
I liked they are the same as image
Well received earlier than expected!!! Very nice article I love and very comfortable!!!
super
Cool
I loved