Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
very comfortable shie
Delivery delayed, but everything came. Thought it would be worse, no everything is fine, the coloring as ordered the size came up wonderful.
And reasonable. And more beautiful than comfortable ..
я в шоке, очень быстро пришли в Украину, буквально за пару недель, продавец очень оперативно отправил, рекомендую с ним сотрудничество.
ok prerfecto
Absolutely love them . took a while to get here but I'm a patient person
Size matches, packing is without box, just in the bag with pourers
There is no smell at all! Sneakers are very comfortable! Glue bulges in places, but not critical at all, glued very well! Recommend! Then I'll add a tip.
Super Ďakujem
Supplier very good, product met my expectations!!!
Muito bom chegiu bem rapido parabéns a equipe
Very beautiful, and very good
v nice
Very chic and light flexible beautiful finish and color perfect size thank you very much for its seriousness deserves 20 stars
Excellent Product met my expectations thank you very much excellent store. Very good communication arrived in time thank you very much
All is well.
I took 41 although my leg is 40,5, it is better to take less, or then the heel gets down. With a good lacing, everything is normal do not eat
Not used but is beautiful and comfortable, very true The picture of AD
They fit.
I bought it for my grandson, he really liked it. Thanks for the fast delivery. Seller recommend. Thank you for your high organization of work.
The parcel came quickly, the delivery was tracked, the sneakers are beautiful, after the socks we will complement the review.
Came quickly, sent quickly, there are no questions. But, on the side of the spacer side!!!((I attach the photo. I will open sports for partial reimbursement of repairs!
Came 12 days before Saratov. You need to take on a larger size. Focus on the size table and ruler))). Sneakers flimsy, material up very thin. The feeling that they will break up at the first use for the purpose. The sole is plastic, to which it is glued very thin rubber sole-2mm. For external I will put 4 +, for quality 3 with a stretch. Shoes disposable.
Great product and comfortable fit! Very happy with this item.
It is everything and the item is exactly as described. Except by glue the still visible. But otherwise all super
The son tried to walk, says comfortable.
Super) in size, the color is bright, light, comfortable, delivered quickly.
Great shoes , Shri pads are very thin, but shoes are nice. Plastics soles.
Goooodddddd
according to description
I was definitely surprised how comfortable these shoes are and how well they look while wearing them!!!!
Very comfortable, nice, well finished, size well and fast shipping. Seller recommended! 100%
ok quality size is ok very light to but they are little bit to flat underneath so slippery slope overall quality 95/100 4 this price definitely gr8
Great best photo
Dommage je voulais absolument les bandes noires mais j'ai reçu avec les bandes grise. Du coup je l'ai trouve moins jolie
thank You!!!
Nice and correct for the price.
arrived quickly shoes are very comfortable I love him recommend store
nice lite weight shoes.
What I ordered. Shipping took maybe two weeks. I’m happy.
I did not see yat
Thank you very good
Very good
I tried it on, it fits. The truth seemed that at strong slopes of the foot, the sole is too much sold. But this is already picky, I hope to last a long time)
Quality has become better, delivery longer. This is the second, for the summer is enough. size in size
Comfortable, beautiful sneakers, came quickly, purchase satisfied!
Cool sneakers
excelente
Delivery more than a month. Sneakers are good, made neatly. Light and soft. The sole is also soft. At 41 size took 42. But unfortunately did not fit. They are on a wide leg with a high lift. If you have a thin leg, then it will not work, although the length is fine. Think before buying. Seller good
кроссовки очень качественные, супер и быстрая доставка. РЕКОМЕНДУЮ
muito bom ótima qualidade
Croses are super! Very fast delivery!!! Size in size. Seller respect!!! Thank you so much!
Just put it feels weird walking down the soles with those holes aren't uncomfortable but I don't think it's very good to walk long
Perfecto
все отлично ребенок доволен
Thank you!
Thank you, the order came quickly, everything is fine, everything corresponds to the description!
Fast delivery. excellent quality. I advise
Comfy, well packaged, just as described. thank you
very fast shipment and good service.
Sneakers comfortable, beautiful, everything came up, thanks to the store
Love the quality love the design
Entrega rapidísima y muy buena calidad. Recomiendo este vendedor
Hello to all Well received my order this afternoon' First very light impression, good finish good size (43) for me, so it remains to be tested walking with (futuristic LOOK) PS I will have to take red, well packaged just what it takes Thank you to the store.
Just cloth handmade oil frying machine frying pan
looks nice, and faat shipping
Where is the parcel
muy bueno el producto el tiempo de entrega fue muy bueno se demoró solo 14 días gracias al vendedor por cumplir con el producto y con la fecha de entrega
Delivered very quickly and complies with the description. Size ok
Everything came, did not communicate with the store, the product is satisfied with the size in size by 28,5 cm, took 45 size, sat perfectly on the leg. A little where the sole is glued to the material from the bottom is visible blue handle strip.
Very good material, very good material quality, very good packing or, arrival before scheduled
Size 40 came up to 39. Matches the photo. The baby is happy. Thank you store.
Product conforms to its presentation. Very nice sneakers. I recommend this purchase
Like Congratulations
Great product excellent finish
Отличные кроссы. Цвет яркий, как на картинке. Задник пружинит. Точно в размер.
OK.
Otimo produto
Fast delivery and very beautiful!
molto belle.
All beautiful excellent product
все отлично
Very well fall into size
Delivered on time and complies with my order. Congratulations
Croses are great. Go size in size. Very light and soft. Order came to Ukraine very quickly
Not the first time I order everything in size, the quality is good
The material feels good, for the price they are excellent. Very good product if I highly recommend
пришли быстро продавца рекомендую подошли идеально
быстро качественно хороший продавец буду покупать только у него в течение меньше двух недель
it's nize
Love my shoes. Good quality.
Excellent product, be satisfied, recommended!
Спасибо большое.Товар хорошего качества, не отличается от фото, с размером точно совпадает, пришло раньше обещанного срока!
Great quality and feel! Plus I love the color and look too!
Mooie schoen mijn zoon is er ontzettend blij mee! Maat valt iets kleiner dan de tabel maar daar waren we op voorbereid. supersnel binnen ook verwachting was 22 november maar binnen op 9 november!
Good summer croses. Flexibility on the sole is weak, elasticity is good, the fabric is soft. The only easy drawback is the dressing, as if the heels are about to fly-the laces are not very well made. Walking is convenient. Let's see how long it takes.
Gorgeous I buy every month aki. Thanks to my fast, sensible facial salesman. And speed in luxury the quality price.