Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Pas mal pour le prix prenez une voir deux taille de plus
Confortable
Muito lindo! Não tem logo, nem caixa, mas veio bem embalado e perfeito. Uso 37BR (24,3cm) e pedi tamanho 40. Ficou certo!! Leve e confortável!
They are small in Their sizes
Slightly smaller of the size, as expected. Otherwise top and super comfortable
Good
Very good quality!!!
Very happy!! Great quality for price! will definitely buy more from this store. Definitely recommend!!!!!
Good!
Very good product
Trop trop bien et grave confortable
Good quality
lovely sliders,great fit and super comfy.Colour brighter in real life.
Top !
ok
Great item will be buying more, item is well assembled and comfy to wear. They look exactly as original items. You will be extremely happy with purchase
Non è encore arrivato
Love em
I’m a grade school size (size 5) I have end up getting the wrong size and they switched before me ! The size I got was a 39 to 40 I love them and I will be buying again took 3 weeks to come
All right as you bid to see if the right sizes come
I liked it very much. Thank you. Quality fire. My foot size is 39. (25/25.5) just right. The next size of the store would be great.
My foot is 24.5 cm, size 40-41 is perfect!
parfait
Perfect fit
Comfortable
I like it a lot
They're smaller sizes, they were too narrow for me. It is ideal for thin feet, not thick feet!
The product corresponds to the photo, the only negative is the mismatch of sizes. At Me 38, ordered 39-40, were slightly small, but it is possible to wear.
The color is such in the photo, the quality is super, I liked everything very much!
Très belle claquette je recommande fort
Fit size 24.5 cm
Very satisfied.
Show
Very hard, not as comfortable as the original
It came fast, but the size is smaller. My wife wears 38 and 38 delos looks like 36.
Very accurate to picture. Super comfy! Pleasantly surprised with these I might buy one more pair.
Sizes are larger than what is described
Amazing
Personalized quality
Very cool, this is the second pair
Beautiful, I love it very much
They are cool and were shipped fast. Thanks!
Great exactly as in the pictures
All cute and fast
great item
Excellent Product, comes reduced, order 1 size larger
Quick delivery, they’re a bit hard but I’m sure they’ll get softer with time. I would recommend!
The size of the foot 29 cm corresponds to 46-47 size. They sat perfectly. Comfortable!
Absolutely love them summer is going to be bomb$$$$$
Very comfortable.
Something small for size have q order one more number
Very good quality replicas
Sandals I like and feel very good quality this color is perfect worth payment the only bad esq left me exact and like the sizes are not well specified but good the rest is fine! Since what I am most happy to buy from Ali express is that now almost all orders arrive together is the best they could do!
Material is the same ^^
Sneakers are good. If you have 42, take 44. That's just went 1,5 months in Kiev.
He canceled but I needed money so unintentionally it helped me KKKKK
Love them, super comfy! This is the third pair I bought after purchasing the first two for kids. Order only 1 size up.
Small size
Very comfortable, the size approached
Total satisfaction I like much the same the image
Material a little too light, type styrofoam but beautiful
Called 2 sizes bigger order. Had it within 8 days delivery!
Ok don’t expect these to be a replica of Yeezy slides
buono
Run small order 1 or 2 sizes bigger
Not so comfortable and a bit smaller as they say
Not sire if they run a little big or I just didn’t understand the sizing. Im normally a size 8.5 women’s. Either way it isn’t a big issue and not too noticeable. For the $20 I am happy. It did take a bit longer to arrive.
thank you somuch
Small size, take 1 or 2 size above to be comfortable but otherwise it corresponds well to the photo. I asked for a refund because too small and I can not put them, it was accepted thank you to the store
For a long time I was looking for Izi slides of a large size but all that I found was up to 45 sizes, these are excellent, I'm happy with the purchase, very soft
Good quality, very comfortable but sizes are slightly smaller than I had hoped for.
Niquel
Goodie
Excellent packaging
The beige one on the pic is the genuine, and the brown is from this store. The area where you slid your feet is wider on the genuine. Genuine also is much softer but just looking at it, it looks very similar. It was not shipped right away, For the price is good enough. Ensure you do size up even 2x. I think it tooks 10+ days.
product is perfect only problem is that they are to small if you order, order size bigger than you actually are
Дуже круті !
My size is 38, I took 40/41. Very good. I recommend
Very nice. Order one size bigger. But the product is very nice
very comfy and looks very good
Runs smaller go size up
Ok
The shoes are super, run out really well. Very light material. Shipping was very quickly.
Product with signs of wear and print flaws
Top
Recommended size more
they are very nice but I guess I'm a 48 so they were to small.
Too small!! Size doesn’t correspond with given chart sizes.
Slightly small