Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
QERE é um
Same as reference photos
Stable connexion. The batteries of the earbuds feels new. Super satisfied with my purchase.
Excellent product, according to the purchase
not ao base as i thought, but sound quality is good. very nice design as well.
The first test. Work perfectly, the Loop case looks flimsy, the matte itself is nice to hold in your hands. Headphones are also matte. At first glance, the product is excellent. But the main test will be on the street, the previous headphones (of another brand) croaked and stuttered when walking, although there were new ones and the first Test in the apartment also passed perfectly. If these headphones do not perform well, I will add feedback. At the moment everything is great.
These earbuds are just so nice and beautiful love them very much.
Excellent headphones, good sound and comfortable design. Worried that the store can be dishonest-reviews at the time of purchase were not enough. Fortunately the fears were in vain, it seems the store is new, but offers quality goods and reviews business time. The seller was responsible for the questions in a few minutes. Low and high frequencies can be heard even without an equalizer. Delivery is fast, the headphones are well packed and did not suffer. The order was satisfied and I recommend to buy!
Good arrived, but I find it one Austrian silent. The quality top
Very good quality-price. The sound is great and the drums last quite long.
The earphone is great, arrived ahead of time. The sound is very good, very high. Ameiii too. The price is great also by quality, has all functions of pass, pause the music, etc. have not tested battery, hope it is good. Comes with rubber bands and the cable type C for charging. Finally, very good!!
Woww❤️❤️
Good Communication
Good and super attentive store
Headphones came quickly. Ordered on November 17, 2022, came on December 3 to the Kirov region. Ordered black and white. White workers, and blacks do not have one earpiece. Sorry, you have to open a dispute. Are not cheap, I didn't think we would face a marriage
Excellent service lleo in short time
Very fast shipping, the product is beautiful. Thank you to store.
Fast delivery. Very light and stable. It does not drop from the ear even in fast movement, running or fitness activity. The sound is pretty good. High tones are quiet, but the base is strong even on high volume. Microphone is good for the price, much better than some of mid range TWS earphones.
Not bad headphones. Good bottom and middle balance. Usually with a bass stop, the middle range is completely crushed, here it listens well. If you are a fan of bright top, these are not your headphones. Very pleasant to the touch plastic.
It reached the St. Petersburg in 20 days, the store quickly sent the goods. Promised to deliver by November 21 and according to the movement of the goods, everything went to this, but once in the Russian market, the goods got stuck at customs. The package arrived whole, without damage. The product is well packed. The packaging of the headphones themselves is worthy. How they sit in the ears is not yet clear, perhaps you need to get used to it. In appearance, in my ears they look cumbersome and how much they stick out. The sound is not bad. By functionality (the sensor is located in the “Q” symbol area): One Touch-pause/play, two touches-transition to the trace. Track, triple touch on the right earphone-volume “+”, on the left, respectively, minus, hold causes Siri. If the earphone is off, hold it can be turned on. The kit includes a type-Si cable and a pair of ear pads.
Excellent headphones, worth the price, satisfied as an elephant.
Very good product, great sound quality and excellent value for money, like
It's great! I will test, then I will add the review.
The earphone is excellent, beyond expectations, recommend
Thanks to the store, arrived quickly, did not test the boat, bought for a gift.
Excellent headphones. Quality sound. They sit well in the ears. In general satisfied. I'll order a second one for my wife! Seller I advise!!!!
22 days to the address. All Super, class, work. Seller advise
The product is super. I recommend it. All at the highest level. The package is whole and not hidden
Everything works, connect, tapes are there, the sound is decent
I liked the headphones very much, the sound is very high quality and loud, I even had to turn it down a little on the phone, although I usually listen to my full power.
Headphones just a bomb... boldly take it!) sound chic
Ótimo fone
Fast shipping. Received in two weeks after order.
very good quality the bass is good I love it and the battery last more than 3hours. I order two they are good and work fine thank you store faster delivery too
Very loud. Sound is normal. I'm not an audio Roker, and it's silly to expect hi-and sound from wireless ears. The charge lasts 4 hours, but if the 50% shows in the evening, then in the morning they will last for 10 minutes. In general, the headphones are normal, you can take. walked long.
It was a little late. By the sound suits.
Excelente shipping also the store is super communicates very well the headphones I loved too much sound quality top 1 quality of the plastic excellent even the design I love and the charge very excellent also phone calls I love a clear sound
Very pleasant sound. After having problems with the headphones (my fault) I contacted the store who promptly answered me and explained to me what the problem was, I had not removed the charging protections. I recommend it. I will comment after some time of use.
The stuff was well received. The sound quality is not confirmed because it was before use...
Very good sound, little but comfortable.
Arrived in Mexico in 2 weeks. The material is of medium quality, within the range of its price. I looked forward to them for the good comments that had very good audio, but oh surprise! They fell far below my expectations, to start the right receiver disassociates a lot, more or less every minute, and the left also disassociates but to a lesser extent, it is torture; I saw some tutorials to try to fix the problem, but nothing, they keep failing. The audio could say that it is also according to its price, but nothing spectacular, with less than half the price you get the Redmi Buds 3 Lite, although they have a little less volume, you can solve it with an equalizer, I believe that in audio quality is similar unlike the Redmi are linked to the first. Conclusion: disappointed!
Thank you! They look very good, they sound good, they contacted Samsung without problems. I see only 1 small flaw There is no L. R
If you're a bass head, this is yours. Love the matte black finish. Seller was superbly helpful. Might give a full review after I use it for a bit.
The sound quality is fine. It's hard to fit your ears.
great, they last over 5 to 7 hours. I loved them
Matches the description, the quality is good
Comfortable, good and sound wonderful thank you store.
Very happy with my Earbuds, Bass is Excellent. Highly recommended. They arrive in excellent condition.Thank you Seller.
sound great, battery last many hours.
I am very satisfied with the quality of product, the sound is very good
Very good product. Good sound. Good value for money. I recommend.
All thanks came in perfect condition the sound is beautiful
The quality is excellent, only for longer had to wait for an order. I advise the store, for their money headphones fire
I struggled to put them on, in the end, it's great as an headphones better than AirPods and other brands. Thank you
I admire the very fast delivery…☺️☺️☺️
Extremely good value/performance. I also own Sony WH-1000XM4s and these get close. I bought 2. for the $16 I paid, it's beyond worth it as a gym headphone. ear tips it came with kinda suck so use some from a different set for comfort.
Delivery, of course, a little delayed, but the headphones came. Very comfortable. Well sit in the ears. The sound is also very pleased. Straight really good headphones
Volgograd. 10.10 ordered On November 5, they came to Postamat zanyao. Long delivery for expensive goods.
They look a bit higher than they are. They work perfectly for now. Very good value. Serious store.
Great product my son loved
Arrived much earlier than agreed and well packed.
Ears fire for their money. Will break down rather buy these. From different ears and already like 5 different ones I will stop at these.
Headphones are good, but not enough to recommend them to loved ones. Slightly better than the Mi sold here. They walk in the ears, changing the sound quality. Charge, while new, hold well. All frequencies are present, but below 80-100Hz did not hear.
Super fast, order received in record time! Earphones well built, very good quality! Obviously board without second thoughts Pino! Thank you
good
Amazing product. Real value for money. Good sound and looongg battery. Recommended
The sound quality of this earphone is very clear, small and easy to carry, and the quality is very good! I tried it out and liked it, so I bought it for my family. Customer service is also very patient and meticulous, very satisfied with the consumption experience, will buy again!
The bluetooth headset I bought has been received, the headset is good, the appearance is very high, and the appearance is very good-looking. It also comes with a charging compartment to charge the headset, which is very convenient. It is also very stable, the sound is clear, there is no noise and current sound, and it is very easy to use.
Great product Sound quality is excellent The microphone is impeccable
Thank you store worth of waiting very nice airpod perfect sound so awesome thank you so much
Very good phone, perfectly fulfills the proposal that links. Excellent for performing everyday activities with it, sound quality and presence
Arrived in perfect condition. Well packed. The phone has a flawless audio. Its outstanding feature are the bass. Arrived on final destination in 7 days shipment. Send the day of purchase
Very decent headphones, sound, bass, just a bomb! Pleased with the application. Packing looks very expensive, I.E. For a gift an excellent option! P. S. good sound and bass quality is achieved when the earphone is tight in contact with the ear shell
Excellent product has much battery, the box looks very quality nice, nice presentation, loaded CORDLESS, the loaded the earphones is very fast charge for 15 min tube a excellent performance Occupied for play Pug latency is excellent when active the latency low mode, and listen nicely give a 10 they recommend am happy with this purchase and I arrived very fast
Thank you very well!
Came in excellent condition! Sound for such moneyThere is a worthy bass. I will test the work of the microphone in the car, on the street I will add feedback. At home works fine.
Great quality, very pleasant plastic, clear and deep base, simply superb for the price...
It came quite quickly, everything is whole, unpacked, until I checked, look nice
Delivered quickly to the delivery point. The left earphone did not want to work in any way, opened a dispute, took out the store's brain, in the end he agreed to return the goods and money, but I did not want to send the goods back for my money, continued the dispute. Then I decided to clean the contacts on the earpiece, just in case, I think: "So what, what's new, suddenly the production got dirty." And, lo and behold, the earphone began to charge and started working. And I thought he was dead at all. Everything works. The seller Thank you for your patience.
Excellent, I recommend.
Delivery was delayed slightly. The quality of the headphones pleased me. I have been using Beat Studio HD for 9 years. Sound quality and bass are excellent. Tested on hardcore style. I recommend it.
Excelente custo benefício
Arrived in 10 days arrived well packed and if any damage. About was my best choice, to train it has great bass and the battery life is also excellent. Recommend the earphone and the store also
Excellent quality!!! The Exceeded Expectations!! Excellent sound quality! Became the best quality ever had!!! Very worth this !!!!
I received these today, easily synced them to my phone. The sound quality is great and the price is even better.
Awesome express delivery received in korea just at 2 days.i just listening 5 minutes and generally i will its best for basshead people..lets try more hours
They took a little longer than whites, but still it was shipping about 3 weeks to Mexico.
The product is as described. Arrived fast and well packed without any damage. The workmanship is very good. The texture of box is first line. Connected super fast with 5.3 in Bluetooth connection. With regard to sound, the headphones are well balanced treble, middle and bass. Like the original sound, but always recommend the use of a good equalizer, it gets even better. Is approved. Recommend! Note: will evaluate the durability of battery and back to add.
Very good! It took 24 days to arrive AQ in SP
Impressed with the quality of sound. The major is Brutal. Very good phone. Can buy without fear. Is very cute, comfortable and wonderful sound. Can not even to hear in the last volume so high it is. Very satisfied with the purchase.
sound is very good material is matt also good ENC not yet tested u should make website for it
I love this earbuds.. the bass is strong and the sound is clean.. The earbud has a very beautiful matte finish
Normal ears. Do not spare kopecks. They boom very well!
The headphones are good, there are bass, connect without problems. The only negative is that the material of the case is mortally with fingerprints.
Look Good
Phone has great quality for price range a serious until good however have to download on average volume if not estora is very high but with volume between 40 to 60% very good recommend paid R$ 79.00 came no customs fees
Good product!
Super cool headphones will check tomorrow how much charge it is
Basyat decent
Arrived very fast and sound quality is very good for your price
Spectacular, they're great, I already tested them, the battery looks like it's going to last them long, the sound is excellent, precious low and precious acute, quality, material and excellent presentation