Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good product
I am really satisfied and happy with my purchase. Everything works very good.
The sound quality is not good, the transmission and reception distance is about 10 meters, and the 20 meters do not appear.
Really cool but needs to change
Quality is not good. Mic has not clear stereo sound.
good
Wow! This was super easy to use plug it in and go. Pay attention to the type of input, I successfully got the lighting type for IPhone, but it wasn’t exactly worded clearly.
Work great , very clear and loud . Makes a very big difference vs not using the microphone in your video..
Excelente
Excellent, arrived before the date and I tried the product and it's great, it works perfectly. I recommend it!!
thank you. I have received my item in very good case
Good
works but not for iphone SE
Fast smoothly. As for such a price doing your job. Recommend.
For me it didn't work because I bought it for smartphone instead of Android
Good quality for the price and both microphones work with the same receiver with same good quality. Honest I’m impressed for €10!
Είμαι πολόικανοποιημένος
Very fast delivered, in stylish small box. Good quality, sound in my videos and audio recordings are now much better than internal microphone on my Xiaomi Redmi note 9 Pro ! I'm impressed.
Received quickly even though I needed it with Type C input and wrong I ordered it with connection for Iphone :( I hope I can find a connector that will allow me to use it with my Android. Very good service and fast delivery.
Very good, works well I am satisfied
i can say it work really well after testing it out a bit the mic can pick up the audio good
really like the product
I received the item, Good. But I believe I ordered a type-C connector, instead, I got one for iPhone.
I haven't tried it yet, more looks perfect, very fast delivery!
very nice
Worked great! Answered OQ was expected
This product is very very good shipping came before they said it would. the sound is great I definitely recommend this product and I bought another one.
Perfect
The product is as described, but I was disappointed with the sound quality. It is a muffled sound and pulled to the bass, I still had a problem that when recording the video gave a delay between image and sound, even in the post-editing I could not solve. Finally, for the value it is not spectacular, it serves some uses.
Very good quality for your price, arrived in 10 days
Did not fit my phone but it comes super well packaged excellent product
Haven't tried it yet
Very good! Arrived super fast long before the deadline, store sent super fast and the product quality is excellent, I loved the audio quality.