Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of hansonmonroe.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Too cute and good quality
I love it the same as in the picture
Very good value for money
Not original
hermosos y cómodos, la talla justa, gracias!!
I don't see them good.
tal como en la foto envío rápido a Barcelona España son muy ligeros recomiendo al vendedor muy buena calidad
Everything super
Well the stores is a genius in this field I do not stop asking myself the question how is it possible this speed not even 4 days Thank you infinitely for the quality too it's too cool to see
Great thank you
Nice shoe
Just like the pic .so stylish and comfortable .fully recommended
Magnificent
I was very satisfied
The goods received in 61 days since the order, in Tashkent. The store is very prompt, sent quickly, very polite and sociable, the product is very soft, light, for the summer the very time, the goods are satisfied, the seller Thank and recommend
Шли долго, больше 2 месяцев. Упакованы просто в пленку. Брал на 2 размера больше, подошли нормально. Строчки аккуратные, на ноге сидят хорошо, лёгкие. Посторонних запахов нет. За эти деньги нормально, брал черного цвета.
beautiful my father really like the shoes Nice and comfort
Quality shoe I recommend
parfait et conforme
the choose is accurate
Excelente producto llego antes de tiempo recomendable
quality not as expected
They arrived before the time mentioned. In excellent condition.
Fast Delivery
Beautiful
Top
Très sérieux envoie et réception très rapide. elles sont vraiment très légère je recommande
Comfortable as sneakers
thank you very much
Exactly as in the picture. Arrived very quickly
Perfect! Perfect! I bought them for my dad and great! The size chart corresponds very well (at least 26,5 cm if it is 42, as it fits perfectly) and the description is accurate. Much better than the pictures even! Good quality and non-slip sole! Shipping in less than 10 days!! Buy highly recommended!
Bien
Very nice shoes. Superfast sending. Excellent store. Thank you very much...